Technical Support Engineer

2 weeks ago

Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

iTechWX Vietnam
- Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Fresher Accepted- At office- Posted 8 hours ago- Skills:
- IT Support- Cloud- Azure**Job description**:
Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking, storage and web. To establish cloud service, one of the keys is have the Identities ready in the Cloud.

Azure Identity support team belongs to Microsoft CSS Cloud & Enterprise Business Unit. This position under Azure Identity support team is responsible for delivering Azure Identity Service and support to our global customers with the high customer satisfaction.

The engineer is responsible for support delivery, working with customers to resolve, complex technical customer issues on the Microsoft Azure Platform. In addition, the engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for Azure Identity components; identifying required tools, cloud access, training, processes or capabilities for support to assess issues. Need to closely collaborate with engineering, operations and other CSS engineers.

Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors, maintaining technical skills through completion of ongoing readiness and new Azure technology training.

**Main Responsibilities**:
**_Technical services & Responsiveness_**
- Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
- Effective Communication & Collaboration
- Identify the right resource to collaborate with to work toward the final solutions.
- Collaborate with cross-group peers both proactively and reactively.

**Operational Precision**
- Use appropriate documentation and utilization and / or labor tracking methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed.

**Training & Readiness**
- Identify current knowledge deficiencies/training needs, as well as potential future needs
- Make effective technical presentations, both internal and external.
- Provide documentation and mentoring to others within your technical specialty.
- Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
- Implement your development plan, actively seek development opportunities, and complete all scheduled training.
- Meet with your manager to assess and adjust the plan as needed to match mid
- and long-term career plans.

**Your skills and experience**:
**Opened to all Levels**

**Qualifications**:

- Bachelor's degree in computer science, Electronic Engineering or equivalent experience.
- Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
- **Must have strong verbal and written English skills.**:

- A minimum of 1-3 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
- Strong analytical logic thinking.

**Education**
- Bachelor or Master degree in computer science, Electronic engineering or equivalent

experience.

**Why you'll love working here**:

- Salary package**:_ $800 - $1200_**:

- The salary package does not include wages for night shift work.
- Social and Health insurance follow Vietnamese Law
- Young & Dynamic Working Environment
- International Culture
- Annual Health Check-up
- 24/7 Insurance for Night-shift

**iTechWX Vietnam**:
iTechwx dedicates the One-Stop Digital Transformation Service to our customers
- Company type
- Product
- Company size
- 1-50 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT

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