Field Service Engineer

3 weeks ago

Ho Chi Minh City, Vietnam Merck KGaA Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans '“ so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

**Report to: Head of LW Service SEA | Research and Applied Solutions I South East Asia**

**Your roles**:
- Install, validate, maintain, service and repair Merck equipment installed in the field.
- Schedule regular service visitations and installations for customers in a timely manner.
- Repair and install systems including Lab water purification systems to customers.
- Ensure correct parts are available for all repairs, service and installations.
- Ensure standards and correct protocols are adhered to when servicing, installing, validating and repairing systems.
- Provide timely and accurate quotations and service reports.
- Ensure servicing and follow up calls are timely scheduled and appropriate.
- Attend company/ department meetings, exhibitions, seminars, sales conferences and training courses as required or requested.
- Maintain company equipment and have a due regard for the security of all items, including car, laptop computer, mobile phone, sample stock and literature etc.
- Promote and sells the service contacts and consumables.
- Manage and support the Service dealers.
- Maintain the Installed Base and service contracts
- Be accurate and punctual in matters of administration of business, including personal expenses as per company guidelines.
- Provide technical support and training to customers in the field, and internal and external staff if necessary and appropriate.

**Who You Are**:

- Minimum 2 years experience as a service engineer for equipment.

- English proficiency.
- Engineering Degree or diploma plus a minimum 3 years of industry experience
- Able to work autonomously while still a good team player.
- Good interpersonal skills, with both written and verbal communication.
- Good planning, organizing and time management skills.
- Must be self-motivated, energetic, customer focus, service and results orientated.
- Must be willing and able to travel interstate and/or overseas if required.
- Experience with Service Max or similar CRM data base as advantage
- Water Purification system experience as advantage
- Electronics and software knowledge as advantage

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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