Field Service Engineer
6 months ago
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.
Who you are?
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you’re looking for
About The Job
The role is responsible for Execute all services of our 360º service portfolio on specific products, modules and systems and base in Ho Chi Minh City, Vietnam.
Key tasks:
- Responsible for executing maintenance and minor repairs on standard products at customer site- Investigate and resolve technical problems on standard products at customer site- Preparation of the service job to execute / resolve at the shortest possible time- Follow up on actions and promises made to customers- Write service report on site and get it signed by the customer- Update service execution IT system with relevant information- Report unsafe practices, incidents and work for continuous improvement- Capture Installed Base on site and communicate sales opportunities to sales organization- Proactive recommendation to customers for purchase of spares- Execute service in our Service Centres if required
Who you know?:
- Relevant engineering diploma/degree from established University in Mechanical, Mechatronics or equivalent.- Minimum 1 year of field service experience in the relevant industry; Food Processing, Energy, etc.- Good Command in English and Vietnamese- Relevant experience on Alfa Laval or similar equipment an advantage.- Willing to travel and work beyond office hours and support customer’s emergency case.- Experience with Industrial electrical (PLC, Frequency Inverter ) is an advantage.
What is in it for you?- You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet.- You work in a company who values personal development and leadership.- Your work will have a true impact on Alfa Laval’s future success.
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