Quality Control Executive

6 days ago

Ho Chi Minh City, Vietnam NielsenIQ Full time

**Job Description**:

- Manage and develop Field Auditors virtually and provide basic technical support and guarantee the timely development of the activities of the field audit process.
- Interpret information from multiple sources - alerts, QMS (Quality measurement system), PSRO (Planning, Scheduling router optimization) and correlate data from QCT (Quality control tower) to QMS reports.
- Use mapping functions, review alerts, chat online, review dashboards, and guide teams in the field to improve their data collection.
- Responsible for providing inputs to upgrade the system and make recommendations for a better quality of alerts.
- Share learnings with other team members during important team meetings.
- Proactively identify market/store trends.
- Identify training needs for continuous improvement in understanding the process.
- Share important instructions and ensure compliance.
- Lead monthly virtual meetings.
- Remotely manage and develop Field Auditors and provide basic tech support.
- Offers assistance to others on the team positively and displays leadership and team player capabilities to create solutions to everyday challenges for the data acquisition.
- Build engagement and motivation among auditor teams.
- Responsible for team KPIs compliance.
- Ensure the number of alerts for auditors remains under the defined threshold.
- Effectively communicate in both virtual and face-to-face interaction and meetings.
- Follow up field visit queries aligning to Field team and reporting
- Checking the audit data to correct the entered statuses of outlets and received data, prices, revenues.
- Viewing reports, indicators, and monitoring to control the flow of production
- Train and certify Sr. Auditors.
- Provide timely coaching to associates for better performance.
- Proactively find root causes/ solutions for daily operational issues.

**Qualifications**:

- Bachelor’s Degree in any major
- 3 to 5 years experience, at least one year in a supervisory role in Market Research or related services in Marketing / FMCG / Service/ Technology industry.
- Ability to manage and develop a team virtually.
- Strong organizational, time management, and analytical skills.
- Ability to come to an understanding of a situation, task, problem, opportunity.
- People Management: Ability to manage and develop remote teams.
- Professional maturity in relation to others and work enables effectiveness while dealing with pressures and difficulties of a dynamic work environment.
- Ability to use appropriate interpersonal styles and methods to coach and guide Auditors toward a better quality of data capture.
- Effective Communication: Adopt troubleshooting approach including probing & listening; anticipating and providing solutions to auditors in the field.
- Excellent communication (written and oral) and interpersonal skills; Languages in English and Vietnamese.
- Proficiency in collaboration tools (Google, MS Office, Skype, Chat s/w).

Additional Information

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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