IT Service Delivery

3 weeks ago


Ho Chi Minh City, Vietnam GreenFeed Full time

**NƠI LÀM VIỆC**:

- Hồ Chí Minh

**CẤP BẬC**:

- Sinh viên/ Thực tập sinh

**HÌNH THỨC**:

- Tự Do

**KINH NGHIỆM**:

- Chưa có kinh nghiệm

**MỨC LƯƠNG**:

- Cạnh Tranh

**NGÀNH NGHỀ**:

- CNTT - Phần mềm, CNTT - Phần cứng / Mạng

**HẠN CHÓT NHẬN HỒ SƠ**:

- 28/02/2023

**MÔ TẢ CÔNG VIỆC**:
The IT Service Delivery & Operations Intern will be primarily involved with the IT Service Management, IT Asset Management, and IT Observability/Enterprise System Monitoring functions. This position will gain an understanding of company’s technology stack and how the IT department provides service to our business and support staff associates.

Principal Duties:

- Developing analytics, metrics, and presentation-level reporting will be key deliverables for this internship
- The focus of the position will be to assist in supporting the following IT capabilities
- IT Service Management
- Leveraging Service platform, assist with the maintenance and enhancement of Incident Management, Problem Management, Service Catalog Requests, IT Change Management & Knowledge Management capabilities
- IT Asset Management
- Review IT Hardware and Software Asset Management records to identify opportunities to reduce redundant investment, help resolve data quality issues, assist with efforts to reconcile software installation counts and overall asset reconciliation
- IT Observability/Enterprise System Monitoring
- Assist in expanding and refining Wawa IT system alert and monitoring capabilities

**YÊU CẦU CÔNG VIỆC**:

- Be able to work fulltime (from Mon to Fri)
- Senior student, majoring in IT, Computer Science, Network or etc,...
- Strong analytical and problem-solving skills
- Strong interpersonal, written, and verbal communication skills
- Positive attitude with a focus on Customer Service
- Detail oriented with strong organization and time management skills
- Ability to work independently as well as within a team environment
- Interest in IT hardware, software, IT service management, IT asset management and Enterprise system monitoring
- Strong team work ethic and customer support focus
- Desire for creativity and innovation
- Ability to solve problems, recognize issues, prioritize, respond, and/or escalate appropriately
- Basic knowledge of business concepts and principles
- Ability to work with cross-functional teams Knowledge of Microsoft Office Suite of products

Job tags:
IT Service Delivery & Operations Intern

IT Service



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