Head of Ecosystem Data Management
2 months ago
structured and unstructured data & tools; meet future regulatory, strategic and operational data management requirements by enhancing the current data management capabilities not just at the enterprise level, but across our ecosystem.
The position purpose is to drive the design of group data architecture, the development of customer 360 platform, as well as the integrated management and governance of ecosystem data as a product.
What you will do:
You will collaborate with cross
- functional teams to define and execute the vision for a unified customer experience, leveraging data to drive business growth and enhance customer satisfaction.
This role requires a strategic leader with a deep understanding of data management, analytics, and customer insights.
As the Head of Customer 360, you will lead a dynamic team responsible for developing and maintaining a comprehensive view of customer data across the organization
Key accountabilities:
Leadership
Provide strategic direction for the Customer 360 team, aligning data initiatives with business goals
Foster a collaborative and innovative team culture, driving excellence in data management practices.
2. Data Strategy
Develop and implement a robust data strategy for aggregating, integrating, and analyzing customer data from various sources.
Define and communicate the vision for Customer 360, ensuring alignment with the organization&039;s overall data strategy.
Cross
- functional Collaboration
Work closely with departments such as marketing, sales, product, and customer support to understand their data needs and align strategies for leveraging customer insights.
Customer Data Platform (CDP) Management:
Develop and maintain efficient data integration processes to ensure the accuracy and timeliness of customer information.
Implement segmentation strategies based on customer demographics, behaviors, and preferences to enable personalized marketing and service strategies.
Ensure the CDP is optimized to deliver a unified view of customer interactions across channels.
Collaborate with data scientists and analysts to identify trends, patterns, and opportunities for improving customer engagement
Oversee the selection, implementation, and maintenance of a Customer Data Platform to support the centralization of customer information.
Technology Stack Management
Stay abreast of industry trends, emerging technologies, and best practices in customer data management.
Evaluate and select technology solutions that support the Customer 360 vision, including data integration tools, analytics platforms, and cloud services.
Propose and implement continuous improvement initiatives to enhance the Customer 360 strategy
Team Development
Provide training and resources to enhance team members&039; skills and expertise
Recruit, mentor, and develop a high
- performing team of data engineers, analysts, and other professionals.
**Yêu cầu công việc**:
Experience with database technologies (e.g., SQL, NoSQL, Oracle, Hadoop, Teradata)
Experience with ETL
Data management tools skill (Microsoft SQL Server, Oracle SQL Developer, PostgreSQL, etc.)
At least 5 years of practical experience in data management / data architecture. Experience in ride
- hailing, consumer finance, non
- life insurance, digital banking is preferred.
Proven experience in a leadership role overseeing customer data management or related areas.
Bachelor or higher degrees in math, information technology, business management, finance and banking or relevant majors.
Familiarity with Customer Data Platforms (CDPs) and related technologies.
In
- depth knowledge of data management practices, analytics, and customer insights.
Fluency in English
Excellent strategic thinking, problem
- solving, and decision
- making skills.
Strong understanding of data governance, compliance, and security.
Effective communication and collaboration skills with the ability to influence at various organizational levels.
What we offfer:
Bonus on Holidays and New Year (according to banking policy from time to time)
Compulsory insurance according to labor law & VPBank care insurance for employees depending on rank and working time
Attractive leave mode according to job rank (12- 18 paid leaves/year)
Dynamic, friendly working environment with many opportunities for training, learning and development; participate in many interesting cultural activities (sports event, talents, teambuilding activities...)
Get preferential loans according to the bank&039;s policy from time to time
Working time: Monday
- Friday & Saturday morning (two Saturday mornings/month off)
Attractive income, competitive salary and bonus according to ability (16- 18 month package)
Participate in training courses depending on the Training Framework for each position
**Quyền lợi**:
Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao
Cập nhậ
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