Account Executive

2 weeks ago

Ho Chi Minh City, Vietnam TotallyAwesome Full time

**WHO ARE WE**

TotallyAwesome is a contextual-first marketing and media platform that captures people’s attention without the use of personal data. We multiply advertising effectiveness by connecting brands with their high value audience in hyper-relevant contexts.

TotallyAwesome combines the best of AI, human moderation, proprietary research & psychological expertise to achieve contextual effectiveness and provide ad delivery to the right audience at the right time with the right content. Our multi-channel contextual solutions enable brands to reach more than 600 million monthly active users in APAC across Apps & Sites, YouTube, Gaming & Influencers.

Our headquarter is based in Singapore, with offices in Australia, Indonesia, Japan, Korea, Philippines and Vietnam.

**JOB RESPONSIBILITIES**

Overview: We are seeking a motivated individual with a sharp eye for attention to detail and ambition for growth within the youths' media space.

The Account Executive will support members of the Account Management team and is responsible for campaign delivery and project management with the goal of driving client satisfaction and retention.

**How will YOU contribute to the Team?**

**Campaign Management** / Client Servicing**
- Assist in client communications and responding to requests ensuring queries are addressed effectively and in a timely manner.
- Ownership of client communications for timelines and delivery of assets post campaign confirmation to drive client satisfaction and account retention.
- Manage campaign execution end-to-end in collaboration with internal teams such as Campaign Operations, Studio and Publisher/Supply teams.
- Identify campaign learnings and provide actionable insights and recommendations for future campaigns
- Produce weekly and End of Campaign (EOC) report
- Work alongside members of the Account Management team as well as Sales team, if necessary, to provide solutions to optimise clients’ spend and upsell
- Project manage the client portfolio: coordinating with internal departments across our teams in the APAC region
- You will work with Australia market and ideally need to follow Australia working hours

**Supporting Tasks**
- Assisting in the creation of market case studies
- Assisting in the creation of client-facing materials

**DESIRED SKILLS AND EXPERIENCE**

**Do YOU have what it takes to succeed?**
- You’re a self-starter, you can clearly demonstrate your ability to get things done without direct supervision and understand what it means to deliver excellence to clients.
- You have at least 1 years Advertising/ Marketing/ Media experience in digital media/marketing, with a good understanding of media planning and strategy, and some experience working with creative/production teams.
- You have an unstoppable ability to develop and maintain key relationships with clients - they should be your biggest fans
- You’re insanely well-organised with excellent communication and stakeholder management skills and a high level of attention to detail.
- You have highly developed project management skills and are able to work on multiple projects/campaigns simultaneously.
- You are able to work with different teams across multiple geographic regions and time zones.
- You’re extremely driven to learn and succeed in the digital media industry.
- You think logically, even under pressure, and come up with innovative solutions to problems.
- You’re analytical and have a great head for numbers.
- Excellent written and spoken English, and one additional Asian language (preferable, but not required).

**OUR ETIQUETTE**

At TotallyAwesome, we work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values:

- Commitment to care
- Purposeful curiousity
- Play with integrity
- Human by design is in our DNA
- Empower “Awesome” in everyone

Our people are at the heart of what we do at TotallyAwesome and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day and we’ve got a strong track record in developing great people.

**PERSONAL ATTRIBUTES**
- You are a self-starter, independent and problem solver. You consider yourself a high-performance personality
- Understand what it means to deliver excellence.
- Good sense of humor and ability to stay calm under pressure.
- Well-organised with excellent communication and time management skills.

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