IT Support Leader

3 weeks ago

Hanoi, Vietnam IMT Solutions Full time

IMT Solutions

***
- Hoang Quoc Viet, Nghia Do, Cau Giay, Ha Noi- At office- Posted 7 hours ago- Skills:

- IT Support

Team Leader

**Top 3 reasons to join us**:

- Multi-country project, opportunity to go abroad
- Be rewarded with attractive remuneration
- A friendly, professional, dynamic organization

**Job description**:

- Technical Support: Support agents would manage technical support issues either via phone or ticketing for our Vietnam schools. They would log the tickets and track service levels upon completion. Report would be made available to client (if needed)
- Create the learning environment - this consists of copying a site from an established template, customizing it based on the client needs, obtaining a spreadsheet of users to upload into the system, creating teacher accounts and setting up their classroom environment, setting up reporting and establishing a technical support process.
- Project Management - the leader would need to create some type of project management structure to control the implementation schedule.
- Maintain the internal knowledge base.

**Your skills and experience**:

- Bachelor's degree in Computer Science or a related field.
- Excellent communication skills
- Experience in setting up and maintaining open-source server services.
- Experience work with SaaS Services.
- Experience in IT with emphasis in customer facing organizations.
- Have experience in supporting Cloud software system deployment and customer support when there is a problem with customers contacting
- Have experience in Lead team
- Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)
- Ability to help drive adoption when adoption with Vietnamese's Client is slow
- Good problem-solving skills
- Proactive in work
- Willingness and ability to thrive in a fast-paced and agile development environment

**Why you'll love working here**:
**Opportunities**:

- At IMT Solutions, you will have a chance to:

- Join a young, dynamic and fast growing organization
- Work with multi-country project with opportunity to go abroad for oversea working or training
- Be part of the talented and ambitious team in a friendly, open, professional and dynamic working environment
- Be trained and gained practical experiences on various areas of IT industry and state-of-the-art technologies
- Be trained and familiar with latest proven international software development process like Agile Scrum
- Be proud of delivering the prestigious software products that being used around the globe and winning top rakings table
- Be encouraged and rewarded with attractive remuneration for initiating the ideas that brings the innovation
- Get a stable career with good job opportunities

**Benefits**:

- Competitive and attractive salary.
- Beside the formal annual performance appraisal for career development, promotion and remuneration adjustment. The company often have the ad-hoc promotion and remuneration adjustment to recognize the contribution and dedication of competent employees
- Special international standard 24/7 accidence and healthcare program for all employees
- Special communication allowance and training budget for key resources
- Enjoy the entertainment and teambuilding programs with annual company trip, monthly happy hour, sponsored team building fund, sporting clubs such as soccer, swimming, badminton, etc. And much more team building activities, anniversaries and celebrations.

**IMT Solutions**:
IMT SOLUTIONS
- Company type
- Outsourcing
- Company size
- 151-300 employees
- Country
- Vietnam- Working days
- Monday - Friday
- Overtime policy
- No OT

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