Operations Manager

3 weeks ago

Ho Chi Minh City, Vietnam Webhelp Full time

**Customer Service/Support**

**Location**
- Ho Chi Minh, Vietnam***

Job Title:
Operations Manager

**Job Description**:
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
** Essential Functions/Core Responsibilities**:

- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule

**Career Framework Role**:

- Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

**Disclaimer**:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

**Location**:
VNM Ho Chi Minh City - 4th Flr, QTSC Bldg 1, Quang Trung Software City

Language Requirements:
Time Type:
Full time2024-01-31
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Operations Manager

    2 months ago

    Ho Chi Minh City, Vietnam Diag Full time

    **JOB DESCRIPTIONS**: As the Operations Manager, you will be responsible for managing and coordinating the day-to-day operations of the company. You will work closely with department heads to streamline processes, improve performance, and drive operational excellence. Your key responsibilities will include: 1. Developing and implementing operational policies...

  • Operations Manager

    22 hours ago

    Ho Chi Minh City, Vietnam Diag Full time

    **JOB DESCRIPTIONS**: As the Operations Manager, you will be responsible for managing and coordinating the day-to-day operations of the company. You will work closely with department heads to streamline processes, improve performance, and drive operational excellence. Your key responsibilities will include: 1. Developing and implementing operational policies...

  • Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Diag Full time

    JOB DESCRIPTIONS:As the Operations Manager, you will be responsible for managing and coordinating the day-to-day operations of the company. You will work closely with department heads to streamline processes, improve performance, and drive operational excellence.Your key responsibilities will include:Developing and implementing operational policies and...

  • Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam METUB Network Full time

    1. Job summaryAt Melive, we're on a mission to accelerate social commerce. We connect passionate creators with ambitious brands, igniting sales and engagement through captivating livestreams and short-form videos.As an Operations Manager, you will ensure the smooth execution of day-to-day operations and maintain business compliance, stability, and...

  • Operations Manager

    4 days ago

    Ho Chi Minh City, Vietnam Dion Full time

    **ABOUT THE COMPANY** Our client specializes in cosmetic products trading in Vietnam. They are expanding their supplier base and market reach and seek a dedicated Operations Manager to join their team. **SUMMARY** The Operations Manager will support the General Manager by overseeing purchase orders, managing documentation, and ensuring flawless execution....

  • Operations Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam Emerhub LLC Full time

    **OVERVIEW** EMERHUB is a multinational market entry consulting company. We help our clients to set up and grow their businesses across Southeast Asia (including Vietnam). We provide solutions to companies from remote hiring to setting up local operations, lowering barriers to local markets, and shortening time-to-market for any product or service. **About...

  • Operations Manager

    3 months ago

    Ho Chi Minh City, Vietnam PAVE by Discovery Loft Inc. Full time

    **Who are we and what do we do?** Discovery Loft (PAVE) is an automotive technology company that is reimagining how the industry inspects and appraises used vehicles around the globe. Its first offering, PAVE, is powered by Intelligent Damage Protection capabilities, enabling anyone with a smartphone and five minutes to complete a guided vehicle inspection...

  • Operation Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Time: Monday-Friday, 9AM-6PMLocation: Ho Chi MinhReport to: CEOOperation Manager will be responsible for the overall supply chain management andoperations activities, managing stakeholders/partners to achieve the delivery KPIs.Organize and monitoring storage and distribution of goodsDefine and improve operational performance efficiency through the setup or...

  • Operations Manager

    2 months ago

    Ho Chi Minh City, Vietnam PAVE by Discovery Loft Inc. Full time

    **Who are we and what do we do?** Discovery Loft (PAVE) is an automotive technology company that is reimagining how the industry inspects and appraises used vehicles around the globe. Its first offering, PAVE, is powered by Intelligent Damage Protection capabilities, enabling anyone with a smartphone and five minutes to complete a guided vehicle inspection...

  • Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam PAVE by Discovery Loft Inc. Full time

    Who are we and what do we do?Discovery Loft (PAVE) is an automotive technology company that is reimagining how the industry inspects and appraises used vehicles around the globe. Its first offering, PAVE, is powered by Intelligent Damage Protection capabilities, enabling anyone with a smartphone and five minutes to complete a guided vehicle inspection that...

  • Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam DHL Supply Chain Full time

    About usDHL Supply Chain, part of the EUR 56.6bn DPDHL Group, is the world's leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.DHL Supply Chain offers specialist,...

  • Operation Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 16/08/2023Applications 1Views 40Job Detail: Offerd Salary (USD) Login to view salary Career Level Manager Experience 710 Years Gender Male/Female Sector Ho Chi Minh City, Binh Duong, Dong Nai Industry Cosmetics/ Fashion/ Luxury, Executive ManagementOur client is a foreigninvested company,...

  • Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dion Full time

    ABOUT THE COMPANY Our client specializes in cosmetic products trading in Vietnam. They are expanding their supplier base and market reach and seek a dedicated Operations Manager to join their team. SUMMARY The Operations Manager will support the General Manager by overseeing purchase orders, managing documentation, and ensuring flawless execution. This role...

  • Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dion Full time

    ABOUT THE COMPANYOur client specializes in cosmetic products trading in Vietnam. They are expanding their supplier base and market reach and seek a dedicated Operations Manager to join their team.SUMMARYThe Operations Manager will support the General Manager by overseeing purchase orders, managing documentation, and ensuring flawless execution. This role...

  • Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dion Full time

    ABOUT THE COMPANY Our client specializes in cosmetic products trading in Vietnam. They mainly export Korean cosmetics to Europe and will expand to Southeastern Asian countries. As they are expanding their supplier base and market reach, they seek a dedicated Operations Manager to join their team. SUMMARY The Operations Manager will support the General...

  • Regional Operations Manager

    4 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Operations Manager- Module Operations

    6 days ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Sản Xuất First Solar Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Basic Job Functions: - Directs and manages 24/7 Site Plant's Module Operations activities with overall responsibilities for Operational Safety, Regulatory Compliance, Quality, Production (Throughput), Equipment Maintenance, Process Engineering, and Cost to P90 and meet customer. - Leads a team of...

  • Operation Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Monroe Consulting Group Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Company Profile:Job Summary:Oversee and manage Supply chain operations with overall responsibility for setting and delivery of strategy, implementation, and Service Operations for the Vietnam market.Job Responsibilities: Defining operations strategy at a Country level inline with Regional strategies,...

  • Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam PAVE by Discovery Loft Inc. Full time

    Who are we and what do we do?Discovery Loft (PAVE) is an automotive technology company that is reimagining how the industry inspects and appraises used vehicles around the globe. Its first offering, PAVE, is powered by Intelligent Damage Protection capabilities, enabling anyone with a smartphone and five minutes to complete a guided vehicle inspection that...

  • Operations Manager

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam the dragon trip Full time

    The Role:As our North Asia Operations Manager, you will have responsibility for operating our school trips in North Asia - specifically Japan and South Korea. You will manage our growing Operations team in Ho Chi Minh City and work alongside our in- country staff across the region. Our tour portfolio spans across Asia, so one day you might be booking a train...