Front Office Manager
4 weeks ago
**Additional Information**
**Job Number**24176549
**Job Category**Rooms & Guest Services Operations
**Location**Courtyard by Marriott Danang Han River, No 58 Bach Dang Street, Hai Chau 1 Ward, Da Nang, Quang Nam, Viet Nam, 55000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and
-
Front Office Manager
1 week ago
Ðà Nẵng, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**25037520 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Danang Han River, No 58 Bach Dang Street, Hai Chau 1 Ward, Da Nang, Quang Nam, Viet Nam, 55000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...
-
Trưởng Bộ Phận Tiền Sảnh
3 weeks ago
Ðà Nẵng, Vietnam Sekong Hotel Da Nang Beach Full time**Hạn nộp**: 15/04/2025 Mức lương: 8 - 12 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Thanh Khê - Đà Nẵng, Quận Hải Châu - Đà Nẵng, Quận Sơn Trà - Đà Nẵng Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị...
-
Ðà Nẵng, Vietnam Crowne Plaza Danang City Centre Full time**Hạn nộp**: 31/03/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Hải Châu - Đà Nẵng Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Trưởng ca Cập...
-
Web Front End Developer
2 weeks ago
Ðà Nẵng, Vietnam Công ty TNHH Công Nghệ APA Full timeWe’re actively seeking 2-3 mid level developers to join our team. If you’re experienced, passionate about coding, and ready for a new challenge, or know someone who fits the profile, let’s connect: - You will be responsible for the day-to-day tasks related to implementing and maintaining software solutions. - You will work closely with other team...
-
Giám Sát Cskh
6 days ago
Ðà Nẵng, Vietnam Sala Danang beach hotel Full time**Giới thiệu**: - Handling guest arrival with pick up request, and arrange the transportation. - Assist with guest luggage as and when required. - Give all hotel facilities information to the guest and assists them in to the car. - Inform reception manager or guest relation officers when VIP on their way to the hotel. - Be present at all scheduled...
-
Night Duty Supervisor/giám Sát Ca Trực Đêm
7 days ago
Ðà Nẵng, Vietnam Crowne Plaza Danang City Centre Full timeNight Duty Supervisor/Giám sát ca trực đêm **Hạn nộp**: 31/03/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Hải Châu - Đà Nẵng Giờ làm việc Ca đêm Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Trưởng...
-
Engineering Manager
4 weeks ago
Ðà Nẵng, Vietnam TILLING TIMBER PTY LTD, VIETNAM REPRESENTATIVE OFFICE Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) At MyTeam we're more than just a company specialising in supporting the Australian construction industry-we're a vibrant team with a passion for innovation and excellence. Based in the beautiful city of Da Nang, Vietnam, we offer a dynamic and supportive work environment complemented by new...
-
Front Desk Agent/ Nhân Viên Lễ Tân
3 weeks ago
Ðà Nẵng, Vietnam PREMIER VILLAGE DA NANG RESORT - MANAGED BY ACCOR Full time**Hạn nộp**: 15/03/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ngũ Hành Sơn - Đà Nẵng Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 24/02/2025 15:39 MÔ TẢ...
-
Admin Officer
1 week ago
Ðà Nẵng, Vietnam Văn phòng đại diện Everfit Technologies Inc tại thành phố ĐàNẵng Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Assist in organizing monthly activities, including Happy Hour and Monthly Workshops. - Oversee office operations and ensure efficiency in daily administrative tasks. - Coordinate office opening logistics and company retreats. - Handle payments, including Car Parking and Motor Parking fees, monthly...
-
Front Office Intern
2 weeks ago
Ðà Nẵng, Vietnam Crowne Plaza Danang City Centre Full time**Hạn nộp**: 31/03/2025 Mức lương: 1 - 3 triệu Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 2 Nơi làm việc Quận Hải Châu - Đà Nẵng Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Thực tập sinh Cập nhật 25/02/2025 17:19 MÔ TẢ CÔNG...
-
Outlet Manager
4 weeks ago
Ðà Nẵng, Vietnam Hilton Full timeOutlet Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...
-
Night Duty Manager
3 weeks ago
Ðà Nẵng, Vietnam Hilton Full timeNight Duty Manager - Hilton Garden Inn Danang A Night Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?**As a Night Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries,...
-
Engagement Council Officer
2 weeks ago
Ðà Nẵng, Vietnam Công Ty SGS Việt Nam Trách Nhiệm Hữu Hạn Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Introduction Responsibility - Give ideas, and make plans for all internal events to connect and increase the engagement of employees; - Take full responsibility for organizing all company-requested events within the allocated resources. - Be in charge of updating, designing, and editing internal...
-
General Manager
4 weeks ago
Ðà Nẵng, Vietnam Rom Casa Hotel Da Nang Full time**Hạn nộp**: 28/02/2025 Mức lương: 25.000.000đ - 75.000.000đ Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ngũ Hành Sơn - Đà Nẵng Giờ làm việc Khác Loại hình Khách sạn/ Khu căn hộ Ngành nghề Quản lý, điều hành Vị trí Nhân viên Cập nhật 13/02/2025 22:25 MÔ TẢ...
-
Ðà Nẵng, Vietnam Marriott Da Nang Resort & Spa, Non Nuoc Beach Villas Full timeLoss Prevention Officer/ Nhân viên An Ninh - Danang Marriott Resort & Spa, Non Nuoc Beach Villas **Hạn nộp**: 10/03/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ngũ Hành Sơn - Đà Nẵng Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu...
-
Guest Experience Manager
1 week ago
Ðà Nẵng, Vietnam Melia Hotels International Full time**_“The world is yours with Meliá”_** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our...
-
Ðà Nẵng, Vietnam Meliá Vinpearl - Meliá Hotels & Resorts Full time**Hạn nộp**: 05/04/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Sơn Trà - Đà Nẵng Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng...
-
Assistant Housekeeping Manager
2 weeks ago
Ðà Nẵng, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**25035735 **Job Category**Housekeeping & Laundry **Location**Courtyard by Marriott Danang Han River, No 58 Bach Dang Street, Hai Chau 1 Ward, Da Nang, Quang Nam, Viet Nam, 55000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on...
-
Purchasing Manager
1 week ago
Ðà Nẵng, Vietnam Fusion Resort & Villas Da Nang Full time**Hạn nộp**: 30/03/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ngũ Hành Sơn - Đà Nẵng Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Khác Vị trí Giám đốc, phó giám đốc Bộ phận/...
-
Housekeeping Coordinator
2 weeks ago
Ðà Nẵng, Vietnam Marriott International, Inc Full time**Additional Information** **Job Number**25036203 **Job Category**Housekeeping & Laundry **Location**Courtyard Danang Han River, No 58 Bach Dang Street, Hai Chau 1 Ward, Da Nang, Quang Nam, Viet Nam, 55000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms,...