Reservation Officer

**Hạn nộp**: 25/11/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Ninh Hải - Ninh Thuận
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
07/10/2024 14:43
MÔ TẢ CÔNG VIỆC
- To be responsible for advance booking and reservations, handling guest inquiries, provides information, maintaining guest records and creating a favorable public image over the phone.
- Aware of the hotel latest information, promotion, packages relating to rooms and other outlet to provide the guests the correct information.
- Ensures to block rooms for any special request such as Suites, connecting, accompanied, non smoking rooms
- Ensures the quality of daily incoming Reservations and the arrival Reservations to provide guests the best expected service and avoid problems happened caused of lacking/missing information in the reservation system.
- Follows up and reconfirms the tentative reservations into actual bookings.
- Coordinates with other departments to provide the guests the best service whenever possible.
- Handles guests’ complaints if any and seek for approval or assistance of Reservation Supervisor or higher Management if the situation is out of the given authorization.

QUYỀN LỢI ĐƯỢC HƯỞNG
- Accommodation + 3 meals a day + Laundry service
- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation
- Full basic salary + full fixed SVC during probation
- Training opportunities with Aman
- JLT Health care package after 6 months of service
- 13th Month salary
- Incentive bonus

YÊU CẦU CÔNG VIỆC
- Graduated from College/University Hospitality, Sales & Marketing, Business administration or related field preferred.
- At least 1-2 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience in international 4-5 star hotel/resort.
- Good command in English
- MS Office
- Opera system knowledge & skills would be a plus

Reservation Clerk with good background could be considered to interview.
YÊU CẦU HỒ SƠ
Application letter
CV
Qualifications