N1 Japanese Business Operations Staff

2 weeks ago


Ho Chi Minh City, Vietnam Hitachi Full time

**We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.**

**Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.**

**The team**

**We're a leader in cutting-edge innovation, the transformative power of cloud technology, and converged and hyperconverged solutions. Our mission is to empower clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value.**

**This strong, diverse, and collaborative group of technology professionals collaborate with teams to support our customers as they store, enrich, activate, and monetize their data, brining value to every line of their business.**

**The role**

**The Japanese Business Operations Staff who will work closely with Project Manager to monitor and provide Business operation support service to Japanese clients. The position involves daily communication with Japanese client to handle various kinds of service requests such as Call center service (Query handling), Operation service (data registration/system integration), Troubleshooting (data investigation, error handling), etc.**

**In addition, this role involves handling service requests of the assigned service following the agreed SLA (Service Level Agreement) and being responsible for translation all kinds of work-related IT or non-IT documents from English to Japanese and vice versa.**

**What you'll bring**
- **Bachelor's degree or equivalent diploma.**:

- **Japanese level: JLPT N1 or equivalent (especially speaking and writing skills).**:

- **English level: TOEIC 600+ or equivalent (writing and reading skills).**:

- **Good understanding of Japanese's working culture, Japanese's business manner.**:

- **Ability to collaborate and work in a cross-functional/multi-national team environment, work directly to client for analyses and collect requirements.**:

- **Effective use of MS office, having knowledge of Workday HCM or Business Process Outsourcing systems is a plus.**:

- **Self-motivated and eager to learn, good at logical thinking and analysis and high responsibility and teamwork spirit.**

**Championing diversity, equity, and inclusion**

**How we look after you**

**We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.**

**About us**

**We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.**

**We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.



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