Technical Support Engineer

1 week ago

Ho Chi Minh City, Vietnam KMS Technology Full time

KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise.
- KMS Technology focuses on custom software development and a wide variety of consulting services
- KMS Healthcare specialises in the healthcare industry, provides a unique blend of consultative healthcare technology solutions backed by the power of full lifecycle development support
- KMS Solutions serves the Asia Pacific region, bringing the world's innovative technologies to help organizations achieve their business goals through world-class digital capabilities and fit-for-purpose solutions

Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator, KMS Labs. The most notable companies with millions of users worldwide include QASymphony, Kobiton, Katalon, Grove, and Visily.

KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise. The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row.

**Responsibilities**:

- Taking exceptional troubleshooting skills such as deciphering technical software output logs, installation logs, database investigation, Windows/Mac/Linux troubleshooting and networking.
- Answering technical support calls, troubleshooting, bug reporting, testing newly developed software, collaborating cross-functionally on client issues and customizing software tools based on client needs.

**Qualifications**:

- Experienced Windows knowledge including Windows Servers, Workstations, and Active Directory
- Experienced Network infrastructure experience (e.g., switches, routers, firewalls)
- Experienced with Hyper-V, VMware, or other virtualisation platform troubleshooting and administration
- Working Knowledge of & experience with Mac/Linux Operating Systems
- Linux command line troubleshooting
- Working Knowledge of DNS, DHCP, AD, Group Policy
- Understanding of relational databases (Microsoft SQL Server and other related Microsoft Business Intelligence technologies, e.g., Reporting Services, Integration Services, and Analysis Services)
- SQL query writing skills
- System hardware troubleshooting experience
- Good command of English speaking and listening skills
- Good to have C# experience

**Benefits and Perks**:
**_ Perks You'll Enjoy_**
- Working in one of the Best Places to Work in Vietnam
- Building large-scale & global software products
- Working & growing with Passionate & Talented Team
- Diverse careers opportunities with IT Solutions & Consulting, Software Outsourcing, Software Product Development,...
- Attractive Salary and Benefits
- Performance appraisals every year
- Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia.
- Flexible working time
- Various training on hot-trend technologies, best practices and soft skills
- Premium healthcare insurance for you and your loved ones
- Company trip, big annual year-end party every year, team building, etc.
- Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
- Free in-house entertainment facilities (foosball, ping pong, gym ), coffee, and snack (instant noodles, cookies, candies )

And much more, join us and let yourself explore other fantastic things

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