Head of Ccib Technology

2 weeks ago

Hanoi, Vietnam Standard Chartered Full time

**Job***: Technology

**Primary Location***: Asia-Vietnam-Hanoi

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 02/Jun/2023, 4:15:00 AM

**Unposting Date***: Ongoing

**Role Responsibilities**

As a Business Partner, the Senior Manager, Country Technology Management (CTM) is mainly responsible for managing and delivering the Bank’s Technology services, supporting the business activities across the Business segments. The responsibility of the Senior Manager, CTM also includes ensuring full compliance with all Country and Group policies (consistent in execution), statutory regulations, local banking laws, anti-money laundering regulations and industry practices.

The Senior Manager, CTM takes ownership of country / regional business engagement and communication to influence and drive future technology agenda for country / region in alignment with Group Technology strategy orchestrating seamless support from all technology players to ensure delivery of the best technology solutions in time, within budget, with least risks and highest service continuity.

**Business**
- Ensuring that all technology service needs are addressed, regardless of type, to comply with any prevailing SLAs and / or reasonable expectations of country / region’s businesses.
- Reviewing progress of Group Technology service improvement initiatives for the country / region, escalating and contributing ideas as appropriate.
- Ensure adequate capacity plan is in place to meet business growth and transformative projects.
- Provide steer in major Business driven projects to ensure minimum manual hand-off processes with good Technology service metrics (Delivery timeline, Business Benefits metrics, etc).
- Work with relevant stakeholders to enhance client experience vide changes and introduction of new technologies and innovation to enhance revenue potential.
- Facilitate / coordinate business-facing forums (where required) and involve the relevant Group Technology personnel.
- Ensure suitable executive forum representation of Country Management Team, Country Operations Risk Committee (CRC), major initiative country implementation and project steering committees.

**Processes**
- Ensure that the Group Technology change management process caters for all country change needs, and that any complementary in-country / regional approval processes are confirmed with Group Technology.
- For incidents having significant business impact, support the problem / incident management process which is owned by Group Technology. This will mainly involve the communication / escalation to business management of service impact, recovery process, root cause, and mitigating actions, and communication back to Group Technology of business concerns.
- Implement policies and procedures for the country with guidance from Group policies and procedures.
- Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked.
- Drive continuous improvements in Productivity and Cost Efficiencies.
- Be accountable for all Technology services supported by internal and external service providers.
- Ensure appropriate governance of End User Computing Applications used by T&I.
- Ensure high security and protection of the Bank’s, Client information and assets.
- Streamline and digitize end-to-end processes to reduce manual hand-off, reduce risk and improve client / customer service collaborating with relevant stakeholders.
- Measure and improve business satisfaction with overall Group Technology service on a regular basis.
- Feedback to be channelled into Group Technology management for improvement planning. Also ensuring Country / Regional business awareness of Group Technology plans accordingly.

**People and Talent**
- Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
- Employ, engage and retain high quality (skill and experienced) people to deliver its obligations.
- Ensure the provision of ongoing training and development; ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
- Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
- Based on the scale of services between country/region business and Group Technology, the extent and profile of resource in the CTM team shall vary. Each CTM shall determine this resource profile with the GT matrix accordingly and confirm such plans with the CIO. As this is a significant customer-facing Group Technology role, the ‘value add’ of the CTM function will be assessed on a regul

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