Program Manager
2 weeks ago
Project Management: Oversee the end-to-end delivery of multiple projects, ensuring they are completed on time, within budget, and meet quality standards. This includes project planning, resource allocation, risk management, and status reporting
- Client Engagement: Maintain strong client relationships, serving as the primary point of contact for project-related matters. Address client expectations, gather requirements, and ensure high satisfaction throughout the project lifecycle
- Team Leadership: Lead and mentor a team of developers, designers, and testers. Encourage a collaborative environment, resolve conflicts, and support career development for team members
- Process Improvement: Identify areas for process improvement in delivery practices. Implement and monitor best practices to optimize efficiency, enhance quality, and ensure continuous delivery
- Stakeholder Management: Work closely with internal and external stakeholders, including clients, third-party vendors, and internal teams, to align project goals and deliverables
- Quality Assurance: Ensure that all projects adhere to the company's quality standards. Implement quality checks at every stage of the project and conduct post-project evaluations to capture lessons learned
- Budget Management: Manage project budgets, control costs, and provide regular financial updates. Work towards improving project profitability without compromising quality
- Risk Management: Identify potential project risks, establish mitigation plans, and proactively address issues to minimize disruptions to delivery.
**Requirements**:
- Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field
- Minimum 7 years of experience in project management or delivery roles in IT/digital projects, with at least 3 years in a leadership position. Ability to manage teams on a day-to-day basis with minimum 50 people
- Ability to assess and manage risks at a project/organizational level
- Strong understanding of project management principals. Familiarity with Agile and Scrum methodologies
- Excellent written and verbal communication skills in English, with the ability to present complex ideas clearly to clients and stakeholders
- Proven ability to manage and lead cross-functional teams. Experience in mentoring team members and fostering a culture of continuous improvement
- Strong analytical and problem-solving skills. Ability to handle complex situations and make decisions under pressure
- Experience in client-facing roles with a focus on delivering value and maintaining high client satisfaction
- Demonstrated success in implementing process improvements and driving efficiency within delivery teams
**Benefits**:
- Competitive salary package with performance bonuses.
- Salary reviews twice a year
- Flexible working hour (between 7:30am - 7:30pm on staff’s preference)
- Premium health care
- Working in One of the largest Ecommerce Agencies in South East Asia - Professional English environment
- Free English, Japanese and professional training packages
- Firm’s Certified Qualifications Sponsorship for career development
- Annual company trip inside or outside Vietnam
- Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
- Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.
**_Note:_**_ By submitting your resume for this position, you acknowledge that you consent to sharing your personal data with the company for storage and utilization purposes in accordance with legal regulations for recruitment._
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