Sr. Quality Evaluator
3 weeks ago
**Training & Quality**
**Location**
- Ho Chi Minh, Vietnam***
Job Title:
Sr. Quality Evaluator
**Job Description**:
- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
**Location**:
Location Name VNM Ho Chi Minh - Level 4 Tower 1, OneHub Saigon, Lot C1-2, D1 Street
Language Requirements:
Time Type:
Full time2024-06-22
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
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