Ielts Examiners Team Leader

2 weeks ago

Hanoi, Vietnam British Council Full time

IELTS Examiners Team Leader

**Date**:22 Mar 2024

**Location**: Hanoi, East Asia, VN

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Pay Band: Grade 6/G**

**Opening: 2**

**Contract Type: Fixed Term
- 1 year (Renewable)**

**Location: Hanoi, Vietnam**

**Role Purpose**:
To provide effective line management of and academic support for groups of full-time Language Assessment Consultants primarily engaged in the delivery of the IELTS speaking and writing modules. To ensure high standards of assessment which meet quality standards in order to support business growth. Manage risks and ensure that KPIs, monitoring and evaluation targets are met in order to deliver British Council strategic objectives. Contributing to the on-going

professional development programme for assessors.

**Role Context**:
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with - changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The British Council delivers over 3 million UK exams worldwide in over 850 cities and towns. The East Asia region includes Malaysia, Korea, Japan, Taiwan, Hong Kong, Indonesia, Singapore, Philippines, Vietnam, Burma and Thailand. Together these countries deliver over 260,000 exams annually. In a number of places, we work in a very competitive environment.

In Vietnam, our examination portfolio includes: IELTS, Aptis, University, Professional and School examinations.

**Main accountabilities but not limited to the following**:
The position is responsible for the performance management and professional development of a group of IELTS Examiners in line with IELTS PSN equirements and British Council HR policies. The post will work closely with the Exams Operations Teams and Cluster Team and will report directly to the Exams Operations Manager.

**People Management**
- Lead and manage a team of IELTS Examiners as part of the wider examiner management team, implementing best practice in line management in accordance with HR policies and procedures.
- Participate in a comprehensive people management development programme and actively demonstrate the required skills in day-to-day management to meet the associated KPIs.
- Manage employee relations, engagement and wellbeing through regular 1:1 meetings with line managees.
- Ensure that all staff have appropriate skills, knowledge, support and training to enable the business to achieve targets. Coach and develop line managees to develop their skills and manage underperformance effectively. Providing career development through coaching and stretch assignments.
- Ensure all line managees are managed in accordance with the British Council’s

Performance Management and Professional Development (PMPD) framework with timely completion of written records within country and corporately specified deadlines.
- Monitor and manage performance in accordance with the IELTS PSN framework through PSN monitoring and other feedback mechanisms.
- Ensure that all staff have appropriate skills, knowledge, support and training to enable the business to achieve targets. Leading training sessions for examiners including PSN training and standardisation.
- Participate in the recruitment and induction of new members of staff to corporate standards, in conjunction with HR.
- Contribute to the professional development programme through materials

development, workshop delivery and other support roles as necessary. Support the Examiner management team to promote and develop non-examining tasks and monitor completion of non-examining tasks.
- Provide necessary support for the wider exams team including complaint handling, rater reliability systems and other senior marker / examiner trainer related duties.

**Language Assessment**
- Conduct IELTS speaking interviews.
- Conduct second marking and E

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