Senior Analyst, Change

5 days ago

Ho Chi Minh City, Vietnam Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**
- Champion and support change that the organisation is undergoing as part of its shift towards a customer-led operating model.
- Clearly communicate and promote the Customer Experience Transformation (CXT) model, helping key stakeholders understand and embrace the framework, while supporting the optimisation of people, processes, technology and data across the customer journey.
- Asses the change and communications needs of the business, projects, work streams and provide consultation and support where appropriate to help grow and mature the transformation.
- Create and deliver memorable communications that build and nurture a change mindset, drive engagement, create buzz, utilise new and existing channels and tools, and enable a culture of engaged participation.
- Collaborate with the marketing team to develop, implement, and manage internal communications strategy, as well as work closely with different departments and teams to support the communications needs of the business.
- Support impactful employee events and experiences that showcase the internal culture and embrace corporate objectives.
- Focus on engaging with employees through the creation and distribution of content through storytelling and strategic content.
- Ensure communications are consistent and reflect the organisation’s strategic vision and brand, while also aligning across engagement and strategic Regional and Global activities.
- Plan and develop corporate communication across functions & departments, while improving penetration of internal communications key messages to all staff.
- Find opportunities to tell our stories more broadly to our global colleagues, customers, industry and distribution teams, using different channels and tools.
- Work with the in-house design team and events team to create a cohesive look and feel across activities, while incorporating the Manulife brand guidelines.
- Embrace a cost-conscious approach to communications activities and deliver effective budgeting, forecasting and financial management.
- Follow approved internal processes and procedures while ensuring invoices, expenses and bills for payment are made in a timely fashion.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Skilled at listening, clarifying and communicating information easily in both written and spoken English and Vietnamese.
- Highly collaborative working style with the ability to build strong working relationships and influence.
- Strong organisational skills and the ability to multitask and manage priorities.
- Demonstrates critical thinking and proactive approach when approaching problem solving and challenges.
- Resilient and able to remain calm and positive under pressure.
- Strong creative minded individual who is able to generate new fun and engaging experiences.
- Always willing to get the job done by rolling up their sleeves.
- Decisive and mature in judgement with a focus on execution excellence.
- An ability to role model Manulife ’s core values and embrace these behaviours as part of their work.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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