Supply Chain Manager

5 months ago

Ho Chi Minh City, Vietnam Chanel Full time

Key Responsibilities:
1. Warehouse Management
- Monitor and manage the 3PLs’ warehouse to achieve KPIs and effective operations
- Co-ordinate with outsourced warehouse and transportation teams to ensure a smooth supply chain system
- Define and manage the operational capability and capacity planning of the warehouse. Manage productivity at warehouse to maximize the efficiency of warehouse processes & actively planning warehouse spacing following the growth of business
- Liaise closely with Sale and Retail team and maintain effective communications with 3PLs to ensure timely execution of orders delivery and returns
- Ensure reasonable inventory level and healthy stock turnover for both merchandise and non-merchandise in the warehouse throughout the year proactively
- Prepare and analyze budgeting and cost reports in terms of overall and 3PL operational expenses
- Lead regular process review to identify opportunities for improvement and to initiate discussion with key stakeholders for alignment
- Maintain high levels of security in the stock handling areas, regular housekeeping and hold responsibility for Health & Safety in the warehouse and related external areas;
- Build a good governance process to ensure the security of stock from Customs arrival to Warehouse, and from Warehouse to point of sales
- Become the WMS super user and support its operation at the 3PL site
- Ensure all products are labeled properly following local Regulations - Ensure compliance with global and regional CSR initiatives focused on waste management and carbon footprint reduction

2. Logistics management
- Manage 3PLs logistics flow from Global / Regional to Local DC
- Monitor performance for different service providers including on time delivery, cargo damages, shipment delays, customs lead-time, rate card, vendor selection and etc.
- Manage all inbound & outbound activities to comply custom regularization / requirements
- Monitor custom clearance and declarations lead time to measure the efficiency of 3PL service
- Investigate inventory variance between AX and WMS, follow up variance with different stakeholder and provide full report to Finance
- Manage duty bill transaction and review freight charges
- Work with 3PL to ensure all Customs declaration records (including shipping reference number ) are filed in a good system in order to support for future Customs challenges
- Ensure all Customs process / declaration are compliance with local Regulation

3. Local transportation
- Follow business requirement to ensure the frequency of local transportation from DC to stores
- Support for local transportation service from store to clients. Follow closely in order to keep high standard for delivery service level toward end clients

4. Quality Control
- Have a clear QC guideline at Warehouse for checking all new arrival stocks. Train warehouse team of QC steps, and proper way of packing / labeling to minimize the risk of damaging stocks during QC & Labeling process
- Ensure all stocks (and supporting tool that require extra care) are in good storage condition
- Provide a clear guideline for point of sales of QC at store level with specific by product category

5. Insurance
- File yearly insurance for all Company assets (store / warehouse / office)
- Ensure the Company is in qualified level for insurance coverage during normal operations and also during specific events outside / inside the store that need to cover with extra insurance (for example: High Jewelry events)
- File travel insurance for the team base on yearly travel planning - Connect with Regional team to seek for advice / guidance with any new topic related to Insurance

6. Retail Operations Efficiency and Governance
- Understand Retail operations procedure focus in the area of Stock management / Safety of People & Stock / Storage efficiency / and Compliance risk at retail level to support Division Lead defining governance layers for these areas.
- Support Management with Internal audit at retail level to understand where is the gap, and how to ensure the most compliance at retail stores.

Person Specifications:
1. Academic / Professional Qualifications
- Degree or above in Supply Chain Management, Logistics or related field

2. Work Experience
- With 5 years’ experience in managing 3PLs, including 3 years in managerial role
- Luxury retail supply chain experience is preferable
- Solid working experience in warehousing / distribution operations - With logistics (Import & export) operations knowledge

3. Required Competencies
- Good communication, presentation and leadership skills
- Good command of spoken and written English

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