Senior Account Manager
1 month ago
**Salary**: Negotiable
Department: Planning & Account
Company: Mango Digital
Application deadline: 14/10 — 13/11/2024
**Job description**:
**ABOUT MANGO DIGITAL**
Mango Digital is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.
Mango Digital is the pioneering Creative Agency powered by data intelligence.
Our competitive edge is rooted in data intelligence. To provide results-driven marketing solutions and maximize our client’s ROI, we offer in-depth insights into social user behavior, barriers, and triggers to enhance planning efforts. Moreover, we provide comprehensive SocialTrend analysis to facilitate brand-user engagement and meticulous identification of a pool of qualified social users for precise targeting.
**THE MISSION OF THIS POSITION**
Senior Account Manager is a leader of the 01 line account team to leverage expertise and collaborate with diverse internal teams & business partners to manage multiple projects and achieve client’s expectations. Additionally, you will play a key role in helping Mango Digital build and strengthen relationships with clients to earn their respect and trust, ultimately enhancing our client retention.
Together, we will become a pioneering creative agency powered by data intelligence and make a significant breakthrough in the industry.
**WHAT YOU WILL ACHIEVE**
- You will have the opportunity to join projects and address issues within the Company and Group, work directly with the BOM (Board of Management) and other stakeholders in YouNet Group (HR, Finance, Accounting, etc.). This will provide you with in-depth perspectives on various business aspects, effective processes and frameworks (such as project operations, P&L management, employee development & performance evaluation, etc.) to enhance your entrepreneurial mindset - similar to that of a business owner.
- You will work for the pioneering agency providing the effective marketing strategies powered by the data intelligence analysis methods to help clients create positively impactful results for their business.
- You will partner with other companies in the YouNet Group’s ecosystem, including: social intelligence (YouNet Media & Buzzmetrics); ecommerce intelligence (YouNet ECI), especially marketing service (YouNet AM, Fanscom). This collaboration enables us to offer comprehensive marketing services to our clients and allows you to enhance your marketing expertise.
- You’ll be part of a dynamic, vibrant, and diverse environment where innovation and new ideas are encouraged.
**WHAT YOU WILL BE DOING**
**ACCOUNT: 70%**
**Client Services**
- Continuously strengthen the relationship between Mango Digital with clients and business partners and enforce the agency’s culture and values
- Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
- Liaise with clients regularly - responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals.
- Manage client expectations and satisfaction on high standards on every campaign.
- Give good strategic advice to clients based upon keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms.
- Leading a team to provide the utmost level of client service.
**Project management**
- Collaborate with internal team to develop plan and lead presentations
- Account-manage and deliver end-to-end digital campaign and project performance.
- Monitoring campaign and project performance, timelines, human resources and budgets and report on these regularly to the Account Director/Managing Director.
- Identifying and resolving issues before they arise.
- Completing projects to a specific schedule and within an agreed budget & KPI.
- Using your communication skills to push clients, and the internal team, creatively and strategically.
- Work collaboratively with other internal teams, including Planning, Creative, Media and other companies in YouNet Group (Buzzmetrics, YouNet Media, YouNet AM, Fanscom) to ensure the best result for client(s).
- Control project P&L to ensure the required profitability for Agency.
- Develop case studies that build the agency’s credential and reputation.
**Team development**
- Developing team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically.
- Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.
- Inspiring all the relevant teams, and solving everyone’s difficulties; listening to team member difficulties and motivating them; giving recognition for good performance as well as managing poor performance.
**BUSINESS: 30%**
**Current Client**
- Gaining trust and maintaining good relationships
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