Universal Banker

1 week ago


Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**Responsibilities**:

- Manage sales and deliver performance via telecommunications with customers
- Contact customers with needs via call and provide the best financial solution
- Introduce competitive products and financial services to enhnace customer's engagement with the bank
- Provide consultations and sell products so as to meet customer's financial needs
- Seek client acquisition in collaboration with Internet and mobile channels to expand new customer base
- Provide excellent customer service to maintain customer relationship and improve customer satisfaction
- Provide differentiated customer services and enhance market position
- Conduct inbound or outbound non-face-to-face consultation services and sales activities regarding loan products
- Achieve monthly goals by providing consultation on automatic/general extension to customers via non-face-to-face interactions
- Improve productivity via cross-selling and referral of loan products and maintain/manage customers via anti-attrition program
- Maintain/manage secured loan(mortgage etc.) customers via retention activities

**Job Requirements**:

- Knowledge on the bank's products
- Consistently demonstrates clear and concise written and verbal communication skills
- Conveys ideas effectively in oral Tele-sales skill and persuasive/effective pitch skill Customer service-oriented mindset
- Proficient in Microsoft Office with an emphasis on MS Excel
- Tele-sales manner
- Preventive efforts to manage customer complaints
- Proactive attitude
- Bachelor’s/University degree or equivalent experience

**Be a part of UOB Family**:



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