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IT Officer

1 month ago

Ho Chi Minh City, Vietnam Habitat Full time

**Job Announcement of IT Officer**

**The vacancy will be closed when it’s filled**

Habitat for Humanity International founded in United States in 1976. Habitat now works in 1,400 communities across the U.S. and in nearly 70 countries and has helped 6.8 million people achieve strength, stability and independence through safe, decent and affordable shelter.

Habitat Vietnam has been working in Vietnam since 2001. For 20+ years, Habitat Vietnam has been delivering holistic housing approach to Vietnamese people, especially vulnerable groups by supporting and empowering communities to take ownership in improving their living conditions. Since then, Habitat Vietnam has served nearly 61,000 families through housing interventions, water and sanitation, post-disaster recovery, and nearly 245,000 people through capacity building.

**Our vision**: A world where everyone has a decent place to live.

**Our mission**: Seeking to put God’s love into action Habitat for Humanity brings people together to build homes, communities and hope.

**Our core values**: Humility, Courage, and Accountabilities

**Work Location**:
HCMC Office with some domestic & international travels as assigned by the Organization

**Report to**

Head of Finance

**Supervise**

None

**Department**

Finance

**JOB SUMMARY**
- Providing IT trouble shooting to enable users operating well on their computers and connection to network/system.
- Proposing solutions of suitable technical features of IT infrastructure (hardware, software, cloud services, connection approaches) to non IT management for non-stop operations of the organization.
- Implementing approved solutions including IT procurement for IT infrastructure to ensure smooth communication and connection within the organization and with external individuals/organizations. This includes protecting Habitat’s data and information in a safe and secure manner.
- Be responsible for managing and maintaining the organization's Office 365 services, including Exchange Online, Azure AD, SharePoint, and OneDrive.

**KEY FUNCTIONAL RESPONSIBILITIES**

1.1. CONTRIBUTING TO ORGANIZATIONAL (HFHV) SUSTAINABLE DEVELOPMENT
- Analyzing existing status and propose solutions of suitable technical features of IT infrastructure (hardware, software, connection approaches) to non IT management for non-stop operations of the organization.
- Support deployment of ERP from global to country level.
- Manage and maintain the organization's Office 365 services, including Exchange Online, Azure AD, SharePoint, and OneDrive.

1.2. KEY FUNCTIONAL RESPONSIBILITIES
- Providing daily IT troubleshooting and support to enable users to operate well on their computers and connect to the network/system.
- Conducting installation of IT equipment & provide technical assistance and guideline to computer users of HFHV to ensure effective usage and fully compliance to HFHI license policy
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Set up license management tool and periodically check un-licensed software in HFHV laptops & computers.
- Analyzing, testing, troubleshooting, and evaluating existing network systems, such as local area network (LAN), wide area network (WAN), cloud and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with mínimal interruption.
- Making Back up of network data
- Configuring security settings or access permissions for groups or individuals.
- Monitoring and maintaining network/router equipment of the organization along with upgrading to the latest stable firmware releases, securing network systems by establishing and enforcing policies/firewall,
- Maintaining or updating configuration of servers in 3 offices of HCMC, HN, and Quang Nam to ensure smooth running/access to those servers in all the time.
- Develop a metadata taxonomy that will be used to classify and organize documents. This should include a standardized set of metadata fields that are relevant to HFHV’s documents management needs. Follow up and ensure website domain is continuously maintained and updated.
- Follow up anti-virus software update at individual computer/laptop.
- Conduct risk assessment & propose solutions to ensure important data of HFHV are double protected for business continuity.
- Support Microsoft Teams, One Drive for Business, SharePoint Library/sites sync issues and work with the users to recover data lost.
- Under instruction from Country Director, set users’ permission to access data on server.
- Manage and develop the in-house Leave system
- Delivering IT policies/regulations awareness/IT Usages/Cyber security awareness training and regularly conduct refreshing to all staff.
- Sta