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Native Japanese- Operation Manager-ho Chi Min

1 month ago

Ho Chi Minh City, Vietnam Mindpec Solutions Full time

_We are hiring _**Native Japanese OM position in Vietnam **__

◆日本人のOpereation Managerを募集しております◆

Office：ベトナム・ホーチミン市

**◇Operations Manager - Japanese native**

**Job Title: Operations Manager _ eCommerce project**

**Job Role**:
Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction
- Establishing and managing relationship with stakeholders
- Oversight of team - organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation & communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with mínimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates

Native Japanese +good English, have experience in Call Center and Ecommerce will be good

**Office**: Ho Chi Min, Vietnam

**Salary**:USD 2,500 ～

**Time**: 9am - 6pm Sun-Mon

☆Feel free to ask us☆

**Salary**: From 1,200,000₫ per month

**Language**:

- Japanese (required)
- English (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)

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