Head of IT Infrastructure Services

2 weeks ago

Hà Nội, Vietnam Techcombank Full time

16 Jan 2025

**Head of IT Infrastructure Services (40001129)**:

- Category: Technology Division
- Job Type:

- Facility: Technology

**Job Purpose**:

- The job holder management of weaknesses and risks in technology activities in the Technology Division
- The job holder participate in identifying, managing and coordinating with other departments to take appropriate measures to prevent and reduce possible risks in the technology field.
- The job holder carrying out tasks to ensure compliance in the field of information security with regulations of State agencies, regulations of the Bank and international standards on technology applied at the Bank.

**Key Accountabilities (1)**:

- Responsibilities in Administration and Operation:

- Coordinate with the Directors of business units and IT inside and outside the block to understand business requirements and strategies as a basis for building technology infrastructure strategies suitable to the needs of operation and development development of the whole bank.
- Orient, formulate plans, organizing the implementation and monitoring the implementation in order to achieve the objectives set out in the information technology infrastructure strategy.
- Participate in business development and transformation programs of the bank, directly directing large-scale projects and key initiatives of the Bank.
- Responsible for providing IT infrastructure services to ensure service quality to customers và internal users
- Orient, analyze and evaluate new IT infrastructure trends in order to deploy and build new platforms and new capabilities, contributing to promoting and creating outstanding and sustainable values và competitive advantages stable for the Bank.
- Resource management (developing a staffing plan, coordinating resources, training and developing the next team, building a development roadmap for employees, building a mechanism for assignment, recognition and evaluation. performance of employees, etc.), ensuring adequate and quality resources are maintained.
- Develop budget according to the operation plan, manage the unit's operating expenses according to the approved budget.
- Develop policies, regulations, processes and guidelines on IT infrastructure solutions to manage the entire process of analysis, design and implementation to provide advanced IT infrastructure services, High efficiency to serve the needs of business development.
- Develop policies, regulations, processes and guidelines on provision of IT infrastructure services.
- Ensure that the unit's activities comply with internal policies, regulations, processes, guidelines... and service quality commitments (SLAs).
- Identify risks of the unit during its operation, coordinate with relevant units to develop methods of risk measurement, assessment and mitigation; overcome and improve the risk points of the entity.
- Ensure smooth and efficient devsecops coordination within the unit and with related units in the Technology division
- Report periodically to the Director of Technology Division.

**Key Accountabilities (2)**:

- Responsibilities in Risk Management and Compliance:

- Responsible for the development of policies, regulations, procedures, guidelines on architectural activities, project management, testing.
- Control and ensure that the unit's activities comply with the issued policies, regulations, processes and guidelines.
- Identify risks of the unit in the process of operation, coordinate with relevant units to develop methods of risk measurement, assessment and mitigation.

**Key Accountabilities (3)**:

- PEOPLE MANAGEMENT
- Oversee human resources planning and execution (headcount & costs) of their function
- Attract, onboard and retain the right talents for a high
- performing team
- Establish and communicate function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line
- Manage function performance & provide feedback regularly (following the annual performance management cycle);
- Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Identify and monitor personal, professional development and career advancement of talents in the function
- Act as a role model and promote corporate culture at function level
- Understand & communicate relevant HR offerings to team members.

**Key Relationships - Direct Manager**:
Chief Information Officer

**Key Relationships - Direct Reports**:
Section directors of functional units

**Key Relationships - Internal Stakeholders**:
Internal divisions of the Block and other Blocks in the bank

**Key Relationships - External Stakeholders**:
State agencies (state banks, technology bureaus...); partners outside the Bank

**Success Profile - Qualification and Experiences**:

- Qualifications
- University degree or hig

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