IT Manager

7 months ago

Ho Chi Minh City, Vietnam Goel Services, Inc. Full time

As IT support you will be responsible to monitor activities on 50 users to determine hours per week; to aid our US Manager to deploy AWS Workspaces (Cloud Based)

Must speak English

**Responsibilities for the Help Desk Analyst include**:

- Working within a small internal and external IT Help Desk Support (70 work spaces / 40 printers) using Amazon Workspaces
- WordPress for creating websites and updating our websites
- Overseeing employee monitoring and productivity software
- Working within a small internal and external IT Help Desk Support (45 work spaces using Amazon Workspaces
- Providing user administration, hardware and software troubleshooting, and access control management
- Support end-users and trouble shoot issues with software and online-based system
- Working closely with Tier 2 Technical Team to escalate tickets and resolve end user issues
- Sales and disposition of obsolete or unused IT equipment - EBay Store
- First point of contact for troubleshooting of IT problems; resolving the problem if possible, with an appropriate sense of urgency. Provide IT support to end users, both on
- and off-site.
- Provide IT systems orientation to new staff members.
- Provide mobile and IP telephony phone support.
- Develop instructional documents.
- Keep abreast of IT technology.
- Other duties as assigned.

**Qualifications for the Help Desk Analyst include**:

- Excellent Written and Verbal Communication skills
- Experience in Active Directory, Sharepoint, Microsoft Planner, Microsoft BI, Microsoft Exchange, Microsoft Office, mobile OS (iOS & Android), and PDQ Deploy.
- Ability to work independently with mínimal supervision.
- Strong problem-solving skills and the ability to develop alternative solutions.

**Compensation for the Help Desk Analyst includes**:
This is full time - Our starting rate 4 Million VHD per month - 45 hrs. per week paid thru PayPal at a total amount of 923,000 VDH per week (PayPal has fees)

**Hours for the position are Manilla Time = Monday - Friday - 8 PM to 6 PM**:
**This is 5 days a week - 9 hours per day starting in the evening and finishing at night.**:

- Computer Requirements:

- Must have computer and 20mb internet with two screens. Work is hosted thru Amazon Workspaces with full screen recording etc.

**Software that we are using**:

- Acrobat - PDF Software
- BlueBeam - PDF Software
- MS Office/Excel/Outlook/Teams/Sharepoint
- MIKE (Mechanical Insulation Key Estimating - we will teach - From Computability
- Primavera P6 (Scheduling)

We provide all software thru Amazon Workspaces

Work Days off for US (whatever the observed day off is)
- New Years Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Day

You will earn two weeks vacation per year to be used on those days you want off in addition to the seven overserved days off for a total of 17 days off.

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