QA Executive
2 weeks ago
**JOB RESPONSIBILITIES**:
- Ensure that photos delivered to customers meet quality standards.
- Maintain consistent photo quality before sending to customers.
- Communicate with other departments regarding any changes or feedback on photo quality.
- Receive updates from other departments, analyze the information, and propose solutions.
- Inspect all rejected photos, classify errors, identify recurring issues, and propose solutions to the team leader or department head.
- Address and resolve issues:
- Identify initial causes.
- Analyze issue trends: single occurrence, recurring, individual, or team-related.
- Determine methods to resolve independently or escalate for support.
- Monitor issue handling and post-resolution processes.
- Suggest improvements for QA tools and systems.
- Provide regular reports to the team leader or department head.
**JOB REQUIREMENTS**:
- Proficient in basic Photoshop skills, with a good understanding of image-related issues.
- Quick, adaptable, and capable of independent work, including shift work.
- Strong memory for quality standard parameters.
- Creative problem-solving abilities.
- Decisiveness and accuracy in handling tasks.
- Basic English reading comprehension skills.
**WHAT WE OFFER**:
- Competitive salary and bonus.
- Transparent, empowering work environment with growth opportunities.
- Full social, health, and unemployment insurance as per Vietnamese labor laws.
- Personal health insurance with Pixelz Care.
- Up to 15 days of paid leave and an additional paid day for company outings.
- Maternity leave of 6 months for female employees and 2 weeks of paternity leave for male employees.
- A dynamic and professional work environment with career development opportunities.
- On-the-job training tailored to job requirements.
- Meal allowances, vacation benefits.
- Engagement activities such as football, chess clubs, team building, health check-ups, and Happy Friday events.
**ABOUT PIXELZ**:
Pixelz was founded in 2011 in Holstebro, Denmark. Back then, Pixelz was known as 'Remove the Background', based on a simple premise to make it easy for e-commerce companies to create beautiful product images.
Over the years, we’ve innovated in response to the industry challenges of fluctuating image volumes, slow workflows, and inconsistency in image quality. Through trying to solve these issues, we developed the concept of SAW - Specialist Assisted Workflow. An idea of splitting the retouching workflow up into many different steps assisted by AI technology. A completely different way of handling retouching than anyone had ever done before.
Today, we are a technology company powered by a talented and passionate team. With our diverse team, we are able to push boundaries, embrace change and innovate to create more and better opportunities for our customers, our colleagues, and the communities we are a part of.
**_[Tiếng Việt] _**:
**Mô tả công việc**:
- Đảm bảo ảnh chuyển đến khách hàng đúng tiêu chuẩn chất lượng.
- Đảm bảo chất lượng ảnh đồng đều trước khi chuyển cho khách hàng.
- Trao đổi thông tin với các bộ phận khác khi phát hiện hoặc có ý kiến thay đổi về chất lượng ảnh.
- Tiếp nhận thông tin cập nhật từ các bộ phận khác để từ đó phân tích, đưa ra giải pháp thực hiện.
- Kiểm tra tất cả ảnh bị reject bởi khách hàng và phân loại lỗi. Đánh giá những lỗi thường xuyên xảy ra và đưa ra đề xuất xử lý cho trưởng nhóm/ trưởng bộ phận.
- Tiếp nhận và xử lý các vấn đề xảy ra:
- Tìm hiểu nguyên nhân ban đầu.
- Phân tích xu hướng của vấn đề: xảy ra 1 lần, nhiều lần, lặp đi lặp lại, xảy ra trên 1 cá nhân hoặc nhiều cá nhân.
- Tìm phương pháp tự giải quyết hoặc yêu cầu cần sự trợ giúp từ hệ thống, con người (nếu cần thiết).
- Theo dõi vấn đề trong quá trình xử lý và hậu xử lý.
- Đưa ra ý tưởng đóng góp cho công cụ, cho hệ thống phục vụ cho việc QA.
- Báo cáo thường xuyên cho trưởng nhóm/ trưởng bộ phận.
**Yêu cầu**:
- Thành thạo kỹ năng cơ bản về Photoshop, am hiểu các vấn đề cơ bản về ảnh.
- Nhanh nhẹn, tháo vát, có khả năng làm việc độc lập, có khả năng làm ca.
- Khả năng ghi nhớ các thông số tiêu chuẩn chất lượng.
- Khả năng sáng tạo để khắc phục lỗi.
- Có tính quyết đoán và chính xác trong công việc.
- Kỹ năng đọc hiểu tiếng Anh cơ bản.
**Quyền lợi**:
- Được hưởng mức lương, thưởng cạnh tranh.
- Môi trường làm việc phẳng và minh bạch, nhân viên được trao quyền và phát triển.
- Được đóng bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp và các quyền lợi khác theo luật lao động Việt Nam.
- Bảo hiểm sức khỏe cá nhân Pixelz Care
- Tối đa 15 ngày nghỉ phép và 1 ngày nghỉ mát có lương.
- Chế độ nghỉ sinh 6 tháng với nhân viên nữ và nghỉ vợ sinh 2 tuần với nhân viên nam.
- Môi trường làm việc năng động, chuyên nghiệp và có cơ hội phát triển nghề nghiệp.
- Được hưởng chế độ đào tạo nhân viên theo yêu cầu công việc.
- Được hỗ trợ tiền ăn ca, nghỉ mát
- Các hoạt động gắn kết như CLB bóng đá, CLB cờ; Team Building, Khám sức khỏe và Happy Friday.
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