Field Service Engineer

2 weeks ago

Hải Phòng, Vietnam Atlas Copco Vietnam Company Ltd Full time

**Field Service Engineer - SCE VNE**:

- Functional area: Service
- Country: Viet Nam
- City: Hai Phong
- Company name: Atlas Copco Vietnam Company Ltd
- Date of posting: Jan 22, 2025

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**Your Role**
- Develop professionalism Field Service delivery to customer.
- Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
- Able to delivery of service product (Start-up, Maintenance, Optimization, and Analysis) with excellent
- Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
- Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc.) and ensure the target fulfillment.
- Update and report status of progression and KPIs directly to Service Leader / Service Manager.
- Maintain regular meetings with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan.
- Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.
- Support project with be assigned from Service Leader / Service Manager.
- Maintain global operation standard of Field Service
- Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.
- Support Service Business to achieve the target.
- Maximize Service value to customers by deliver global professional PM & Calibration, Easy start, Optimization, Analysis

**To succeed, you will need**
- 3 to 5 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent.
- High level of customer service through excellent interpersonal skills and professionalism
- Ability to troubleshoot, test, repair and service technical equipment
- Vietnamese speaking is a must and English literacy is preference
- Ability to work flexible shifts and to adapt to changing work schedules.
- Electrical background is preferred.

**In return, we offer you**

You will be part of a global SCE team providing services of Atlas Copco. Career path to grow in local and global of Service team and network.

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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