Return Quality Control

4 weeks ago


Hanoi, Vietnam Shopee Full time

DepartmentOperations- LevelEntry Level- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Receive return shipments - Nhận hàng đổi trả
- Check picking and packing of returned items and arrange return process to buyers or sellers - Kiểm tra quá trình lựa chọn và đóng gói các mặt hàng hoàn và tiến hành quy trình đổi trả lại cho người mua hoặc người bán
- Clarify customers' complaints and resolve their issues - Làm rõ các khiếu nại và giải quyết vấn đề của khách hàng
- Carry out daily cycle count - Thực hiện kiểm đếm theo chu kỳ quy định hàng ngày
- Other ad-hoc tasks assigned by team leaders - Các nhiệm vụ phát sinh khác giao bởi trưởng nhóm

**Requirements**:

- Have experience in product inspection (especially electronic products such as phones and laptops) - Có kinh nghiệm trong việc kiểm soát, thẩm định chất lượng hàng hóa (đặc biệt với các loại hàng điện, điện tử)
- Have work experience as a warehouse staff is an advantage - Đã có kinh nghiệm làm trong kho và hàng hóa là một lợi thế
- Knowledge of basic Microsoft Office - Có khả năng sử dụng các thao tác cơ bản của Microsoft Office

**_ Địa điểm làm việc_**: Lô 6, Đường số 5, Khu công nghiệp VSIP, Phù Chẩn, Từ Sơn, Bắc Ninh



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