(Internship) Customer Success Representative

2 weeks ago

Ðà Nẵng, Vietnam SmartDev Full time

**Company Description**
SmartDev is a leading provider of global software solution. SmartDev was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland).

SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. SmartDev brings together smart people both internally and externally to create partnerships that push boundaries and challenge the status quo.

As part of SmartDev’s aggressive growth plan we are looking to expand our sales team.

The role will report to the Sales Director and will be based at home. This role will require you to travel to client sites for meetings and will also occasional international travel

**Job Description**:

- Improve customer service processes and enhance the overall customer experience.
- Provide accurate information and resolve customer issues in a timely manner.
- Support the creation and presentation of new ideas to add value to our products to increase sales and company revenue.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Work to improve the customer feedback channels and communication to ensure a constant flow of reviews from them.
- Identify and report lucrative market business opportunities to capitalize on and increase the market share.
- Support the search for new suitable business partners to increase the brand’s networking capabilities and customer reach.

**Qualifications**
- Previous experience in related skills/ positions is a plus
- Strong interpersonal skills and proficiency in clearly communicating the strategy verbally or in writing form.
- He/She must be business-minded, and willing to expand his/her business development experience.
- Good negotiation and persuasion skills will come in handy.
- A solution-oriented approach and the ability to keep calm under pressure and solve problems timely and effectively.
- Japanese (N2) communication.

**Additional Information**
- Internship allowance
- Performance evolution
- A flat organization (respect, teamwork, flexibility, transparency)
- Cutting-edge technologies/ Scrum methodology/ Agile development
- Udemy/ LeAcademy/ English training course
- Great activities (Team Building, Company Trip, Weekly Happy Friday,)
- Chances to be official employees

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