Client Success Partner

2 months ago

Ðà Nẵng, Vietnam Code Engine Studio Full time

Company Description:
At Code Engine Studio, we are your digital outsourcing and technology partner, dedicated to helping clients in the USA, Canada, Europe, and Southeast Asia transform their ideas and strategies into high-end digital products. Our international team is made up of passionate individuals who believe that excellence stems from within. When you become a part of our family, we care not just about what you do, but who you are. Our vision is to empower our employees to reach their fullest potential by nurturing both their skills and character.

We take immense pride in fostering a remarkable company culture that uplifts our team, believing that together, there's no limit to what we can achieve. Beyond our work, we are committed to giving back to our community through various community service programs.

Our services:
We provide development and consultation services using a wide range of technologies, including React, Node.js, PHP, Drupal, and Java. Additionally, we are proud partners with Acquia and Liferay, enabling us to deliver even greater value to our clients.

At Code Engine Studio, we're not just a technology partner; we're a passionate and dedicated team ready to turn your visions into reality.

Job Summary:
As a Client Success Partner, you will be the primary advocate for our clients, ensuring their satisfaction and success. You will collaborate closely with our development team, manage billing and invoicing, facilitate a strong partnership between our project team and clients, and provide regular health check reports to identify areas for improvement and optimize client relationships.

Key Skills:

- ** Represent Clients' Interests**: Act as the voice of the clients within the company, ensuring their needs and concerns are understood and addressed.
- ** Identify Opportunities for Future Projects/Works**: Look for ways to offer additional services, projects or resources that can benefit clients, helping to build long-term relationships.
- ** Facilitate Communication Between Teams and Clients**: Ensure smooth communication and collaboration between CES team and clients, making sure everyone is on the same page.
- ** Coordinate Client Requests with Development Team**: Work with the development team to organize and manage tasks related to client projects, ensuring timely delivery of services.
- ** Address Issues Promptly**: Serve as a go-to person for resolving any problems or challenges that arise during client interactions, ensuring quick and effective solutions or escalating to leadership when needed.
- ** Manage Billing and Invoicing**: Oversee client contracts/budget and create invoices for the Financial team to process and send out, ensuring accuracy and timely billing.
- ** Coach and Mentor the Scrum Team**: Train and guide the Scrum Team in self-organization and cross-functionality, helping them to improve their skills and practices in using Scrum.
- ** Facilitate Scrum Events**: Ensure that all Scrum events (Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective) occur effectively and within time constraints, promoting productive collaboration
- ** Remove Impediments**: Identify and eliminate obstacles that hinder the Scrum Team’s progress, enabling them to focus on delivering high-value increments.
- ** Advocate for Organizational Change**: Advocate for and help the organization in adopting Scrum practices, fostering an understanding of Agile principles and facilitating collaboration between teams and stakeholders.

Qualifications:

- Minimum of 3 years of experience in activities related to client relationship
- Proven experience in a client success, software project management, or related scrum master role.
- Fluent English skills
- Excellent communication and interpersonal skills.
- Strong project management and organizational abilities.
- Problem-solving and conflict resolution skills.
- Ability to work collaboratively with cross-functional teams
- Interested in learning software industry knowledge

Personal Attributes:

- ** Highly organized and detail-oriented**: Able to efficiently manage multiple tasks and keep track of the details necessary to ensure that client projects and interactions run smoothly and without error.
- ** Excellent time management and multitasking skills**: Can balance competing priorities effectively, managing time wisely to meet deadlines and handle several responsibilities simultaneously.
- ** Motivated to achieve client success**: Driven by a passion for ensuring clients achieve their goals, going above and beyond to create strategies and provide support that drives successful outcomes.
- ** Mentoring and Facilitation**: Skilled at guiding others, whether it's clients or colleagues, helping them grow through insightful feedback, structured processes, and by sharing knowledge to ensure team and client success.
- ** Insightful**: Able to analyze and interpret past events to suggest changes in the present, understanding deeper motivati

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