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Front Desk Agent

2 months ago

Quảng Nam, Vietnam RENAISSANCE HOI AN RESORT & SPA Full time

**Hạn nộp**: 14/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Hội An - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
13/09/2024 12:24
MÔ TẢ CÔNG VIỆC
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
QUYỀN LỢI ĐƯỢC HƯỞNG
Attractive remuneration packages
Competitive salary | 13th salary month
05 working days | 02 days off per week
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Participating in ultimate phenomenal activities for employees
National and international training courses
Periodic health check | Accident insurance 24/7
Opportunity to grow career at the most luxurious 5-star hotel group in the world.
YÊU CẦU CÔNG VIỆC
University/College degree required.
At least 1-year experience in Front Office field at an international hotel is required.
Excellent English communication skills (speaking, reading and writing).
Strong coaching, motivational and team building skills in a healthy and trusting environment.
Working knowledge of MS Office (Word, Excel, Power Points) software.
YÊU CẦU HỒ SƠ
Contact Number +84 235 3753 333