Director of Estate

**Hạn nộp**: 31/12/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Dự án BĐS/ Quản lý tòa nhà
Ngành nghề
Dự án BĐS/ Quản lý tòa nhà
Vị trí
Nhân viên
Cập nhật
27/11/2024 16:31
MÔ TẢ CÔNG VIỆC
DUTIES AND RESPONSIBILTIES
1. HUMAN RESOURCE
- Identify training needs and to ensure that department training plans are developed and implemented in accordance with company standards.
- Create appropriate development plans and develop team members based on their individual strengths, development needs, career aspirations and abilities and ensure the same is done for all managers in Sales & Marketing.
- Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance; coach team by providing specific feedback to improve performance and to conduct annual performance appraisals with direct reports according to Standard Operating Procedures.
- Reward superior performance to ensure that subordinates are motivated and empowered to make spontaneous decisions and administer sales bonus and incentive programs.
- Encourage staff suggestion program and other effective methods of two-way communication management by participation.
- Ensure that regular on-going communication takes place throughout departments to communicate sales activities, set expectations and create awareness of business objectives.
- Ensure Estate policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures.

2. PRODUCT AND SERVICE QUALITY
- Ensure product and service quality through effective planning and organizing of systems, productivity, efficiency and consistent high level of service.
- Set expectations and hold Sales leadership team accountable for demonstrating desired service behaviors and ensure guest/ tenant needs are met or exceeded from beginning to end of sales process.
- Ensure product and service quality through Quality Control Checklists, training and monitoring guest/ tenant feedback, attention to detail, individual guest/ tenant needs are met and outstanding service is provided.
- Be highly visible and interfaces with guest/ tenant on a regular basis to obtain feedback on quality of service levels and overall satisfaction; effectively respond to and resolve guest/ tenant problems and complaints.
- Observe service behaviors of associates and provides feedback to individuals and/or managers; continuously focuses on improving service performance.
- Review Sales & Apartment and Office guest/ tenant satisfaction and meeting planner survey results and other data to identify areas of improvement; to review findings with Sales team and collaborates with appropriate leaders to ensure appropriate corrective action is taken and share plans with Estate leadership team.
- Incorporate guest/ tenant satisfaction as a component of departmental meetings with an emphasis on continually improving results.
- Ensure that a guest/ tenant recognition program is in effect in Sales and Marketing.

3. FINANCE
- Control and analyze department costs on an on-going basis to ensure performance against; to work with Sales & Marketing leadership team to determine areas of concern and develop strategies to improve the department’s performance.
- Coach and support Sales & Marketing leadership team to effectively manage wages and controllable expenses such as advertising and promotions, travel expenses, operating supplies etc. and focus on maintaining profit margins without compromising guest/ tenant or associate satisfaction.
- Identify opportunities to increase profits and create value by challenging exiting processes, encouraging innovation and driving necessary change.
- Ensure that office procedures are carried out efficiently; particularly lost property, absenteeism and inventories are attended.

4. SALES & MARKETING
- Manage the overall efficiency of the Sales & Marketing Department in terms of product knowledge, usage of proper Policies & Procedures, development of new accounts, tracking accuracy, Sales & Marketing reports and market research, implementation of promotions, reservations and upselling, positive community outreach, publicity and advertising, maintenance of expenses, instant guest/ tenant pacification and ensure growth and development for every Sales & Marketing individual.
- Develop sales goals and strategies and ensure alignment with Estate business strategy.
- Coach leaders of revenue generating departments in developing effective revenue strategies and set aggressive goals that drive the Estate’s financial performance.
- Provide guest/ tenant intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed guest/ tenant expec