Technical Support

3 months ago

Ðà Nẵng, Vietnam Seadev Full time

**Salary Range**: up to **15 mil VND (net)**

**WHO WE ARE**

**SEADEV** is a web services company that delivers **simple, beautiful, affordable** web-based sales and marketing solutions to the Shed industry. We measure our success not only in terms of profit, but also in terms of global spiritual impact. As a company, we seek to care for our team members and bring transformation to lives in our community. Over the next 10 years we are laser focused on achieving our targets of growing our business 10-fold, supporting over 500 jobs in 10 developing markets, while positively transforming the communities we work within by giving financially and volunteering our time.

At **SEADEV** our team members are our most important asset.

**What do you need?**
- Proficiency in using **Google Sheets** and **WordPress**.
- Excellent **attention to detail**.
- Strong **organizational** and time management skills.
- **Research and self-learning** abilities.
- Good collaboration skills.
- Proficiency in reading English.
- Attributes:

- Ability to work independently with mínimal supervision.
- A strong sense of **responsibility** and **reliability**.
- Ability to manage multiple tasks and prioritize effectively.

**What will you do?**
- Collaborate with Project Coordinator(s) to collect, review, and enter business details and production data to set up the client’s system and onboard them into ShedPro’s ecosystem.
- Provide lists of missing items or data verification feedback to PCs and AMs; support the provision of Kickoff Meeting notes.
- Execute system, feature, or data updates on clients’ sites during the maintenance phase.
- Collaborate with other departments to obtain necessary information and clarify any data-related issues.
- Quality Control:

- Review and correct any errors or inconsistencies in the data entered, ensuring data integrity.
- [Optional] Assist with testing new models (components and structures), with the ultimate goal of testing new features (after at least 1 year in the Technical Support role).

**Career Path**:

- Technical Support > Project Coordinator > Senior Project Coordinator > Head of Service Delivery
- Technical Support > Junior QA > Mid-level QA > Senior QA > Quality Engineer > QA Lead > Project Manager
- Technical Support > Data Analyst > Data Engineer
- Technical Support > Senior Technical Support > Data Entry Lead

**Location**:
Danang, Vietnam

**What you get when you join our team?**:
**1. Bonus & Gifts**:
Year-end bonus, Work anniversary bonus, Referral bonus, Birthday gifts for employees and their children, Wedding anniversary gift, Tet's gift, Baby shower, Commission for bringing new project.

**What you get when you join our team?**:
**2. Healthcare**:
Private Health Insurance & Annual Health Checkup

**What you get when you join our team?**:
**3. Performance & Salary Review**:
Annual assessments to ensure fair and equal pay based on performance results.

**What you get when you join our team?**:
**4. Generous 20 Days off Allowance & Friday off in July and August**:
We work hard and play hard.

**What you get when you join our team?**:
**5. Learning & Development**:
Weekly training & inspirational talks at our Social Forum and English classes.

**What you get when you join our team?**:
**6. Healthy Food & Snacks**:
FREE daily snack and Friday lunch.

**What you get when you join our team?**:
**7. Team Building Events & Holiday**:
Company retreat, Family Day, Thanksgiving, Christmas, Year End party.

**What you get when you join our team?**:
**8. Sport activities**:
Table tennis & football.

**OUR CORE VALUES**:
**1% Improvements**:

- Continuously make 1% improvements in everything.**Be Agile**:

- Iteratively deliver value quickly with less headaches.**Enjoy Problem Solving**:

- View problems as opportunities.**Be Accountable**:

- Do the right thing, and take responsibility for mistakes.**Love our People & Communities**:

- Love one another well.

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