Servicenow Solution Architect

1 month ago

Ðà Nẵng, Vietnam FPT Software Danang Full time

**About us**
A subsidiary of the FPT Group, FPT Software is known as a leading global information technology service provider headquartered in Vietnam. With over 30,000 employees working in 83 offices across 30 countries on five continents, FPT Software consistently delivers the best solutions to more than 1000 clients, including 100 Fortune 500 companies. Placing human resources as the cornerstone of its achievements, employee experience is our top priority in continually creating an innovative, open, and enjoyable work environment for every member.

In 2023, FPT Software officially made its mark on the global billion-dollar company list. This is evidence of the talent and efforts of multiple generations of employees at FPT Software.

Why not explore your potential and embark on a brilliant journey with us?

**Job Brief**

**Responsibilities**
- Collaborate with business stakeholders to understand and translate business requirements into scalable ServiceNow solutions.
- Advise clients on appropriate pricing models for ServiceNow solutions, ensuring alignment with their budget and business objectives.
- Lead the technical implementation of ServiceNow projects, ensuring alignment with business objectives and industry best practices.
- Provide technical guidance and leadership to development teams throughout the project lifecycle.
- Work with cross-functional teams to ensure successful integration of ServiceNow with other enterprise systems.
- Ensure solutions are designed for high availability, scalability, and security within the ServiceNow platform.
- Stay updated on the latest ServiceNow capabilities and release updates to continuously improve the platform’s utilization.

**Job Qualifications**
- Minimum of 8 years of experience in IT, with at least 3 years dedicated to designing and implementing solutions on the ServiceNow platform.
- Extensive experience with ServiceNow modules, including ITSM, ITOM, HRSD, and CSM.
- Strong understanding of ServiceNow’s architecture, capabilities, and best practices.
- Experience with ServiceNow integration using REST/SOAP APIs and data transformation using Integration Hub.
- Experience with AI technologies such as machine learning, NLP, predictive analytics, and their integration into ServiceNow.
- Strong understanding at least 1 cloud services (AWS, Azure, GCP, Oracle, etc.), and best practices for deployment, system design, and cost management.
- ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist are highly preferred.

**Soft Skills**:

- Strong communication and stakeholder management skills.
- Ability to translate complex technical concepts into business-friendly language.
- Excellent problem-solving and analytical skills.
- Leadership and team collaboration experience, particularly in an Agile environment.
- Ability to work in a fast-paced, dynamic environment with multiple priorities.
- Fluent English

**Preferred Certifications**:

- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas.

**Benefits**
- Attractive Salary Package based on your competence plus Annual Bonus
- Annual Summer Vacation support from 1 Million VND to 6 Million VND and up to 3 days off work.
- Salary review once a year according to Company Policy.
- Annual leave according to Labor Law and Company Policy.
- “FPT care” health insurance provided by In-Smart and is exclusive for FPT employees.
- Excellent cost-free learning opportunities: Udemy/ ELSA PRO accounts for every employee & Udacity accounts for Managers, English/Japanese/Korean classes, sponsorship for taking certification such as PMP, AWS, etc.

**Special offer for senior level**:

- Relocation from Central (ĐN, Quy Nhon, Quang Tri ) to Hue 30-50M
- Loan support: 4% interest rate (1 - 2 Billion VND package).

**Contact**
- ** Contact Person**:Ms. Le Thi Kim Phuong

**Offered Salary**

Negotiable**Career Level**

Senior**Experience**

8 Years +**Qualification**

Bachelor Degree

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