Hardware Service Engineer

2 weeks ago

Hanoi, Vietnam Solventum Full time

**Job Description**:
Hardware Service Engineer (New Health Care Company)

3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:

- Proven category leadership
- Exposure to attractive end-markets
- Innovation mindset driving improved patient outcomes
- Collaborative customer relationships
- Deep global regulatory experience
- Operational excellence and strong cash flow
- Strong sales growth and profitability with significant recurring sales

We expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company”.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role

As a Hardware Service Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by
- Responsible for hardware service business and support business team in 3M Vietnam Healthcare Business such as Sterilizer and Patient Warming in hospital market.
- Responsible for assigned machine service activities regarding installation, maintenance, establish project installation cost, provide technical support, handling customer inquiries, resolving issue and provide in-service training.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Escalate the critical service and quality issue to regional and global team.
- Routine operational service with good performing service KPI, service improvement, manage and evaluate service capabilities by training, technical up to date bulletin, standard procedure and best practice sharing to meet company standards regarding service KPI, improve first time trough, minimized device turnaround time and ensure high level customer satisfaction.
- Develop within assigned area for service plan, capability and service business align with regional and global service strategic plan.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned areas

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

- Bachelor of Engineering in Mechanical, Electrical/Electronic, Biomedical or related field.
- Strong knowledge of electrical, mechanical ,computer service software and analytical skills with tracking records.
- Preferential employment at least in 3 years of hardware and software service experiences in Medical or related market.
- Requires a combination of technical expertise, problem-solving skills, and strong customer service abilities.
- Good written and verbal communication skills in English.
- Proficiency in MS Office (Skilled Excel, MS Team and PowerPoint)
- Result oriented, persistence skills, critical thinking, service mindset, good time management skills, positive discipline and impetus to team members and possess good communication skill.
- Able understand and righteously follow Standard Operating Procedures (SOPs) in running as importance of service and enrich with quality mindset in Medical Devices QMS or Healthcare environment and have systematic and logical thinking.
- Able to travel in the country frequently.

Work location: Hanoi, Vietnam
- Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)
- Hybrid Eligible (Job Duties allow for some remote work but require travel to [location] at least [#] days per week)

Travel: May include up to 20% of domestic travel

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

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