Hcbg Hardware Service Engineer for 3m Vietnam

2 weeks ago

Hanoi, Hanoi, Vietnam 3M Full time

Job Description:

Provides entry-level support and services. Develops proficiency within assigned projects utilizing appropriate methods, practices and concepts. Acquires general knowledge and understanding of the organization, the product line and the customer base.

Job Description / Responsibility:

  • Responsible for hardware service business and support business team in 3M Vietnam Healthcare Business such as Sterilizer and Patient Warming in hospital market.
  • Responsible for assigned machine service activities regarding installation, maintenance, establish project installation cost, provide technical support, handling customer inquiries, resolving issue and provide inservice training.
  • Maintaining tools and test equipment and ensuring they are properly calibrated.
  • Escalate the critical service and quality issue to regional and global team.
  • Routine operational service with good performing service KPI, service improvement, manage and evaluate service capabilities by training, technical up to date bulletin, standard procedure and best practice sharing to meet company standards regarding service KPI, improve first time trough, minimized device turnaround time and ensure high level customer satisfaction.
  • Develop within assigned area for service plan, capability and service business align with regional and global service strategic plan.
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Qualification:

  • Bachelor of Engineering in Mechanical, Electrical/Electronic, Biomedical or related field.
  • Strong knowledge of electrical, mechanical ,computer service software and analytical skills with tracking records.
  • Preferential employment at least in 3 years of hardware and software service experiences in Medical or related market.
  • Requires a combination of technical expertise, problemsolving skills, and strong customer service abilities.
  • Good written and verbal communication skills in English.
  • Proficiency in MS Office (Skilled Excel, MS Team and PowerPoint)
  • Result oriented, persistence skills, critical thinking, service mindset, good time management skills, positive discipline and impetus to team members and possess good communication skill.
  • Able understand and righteously follow Standard Operating Procedures (SOPs) in running as importance of service and enrich with quality mindset in Medical Devices QMS or Healthcare environment and have systematic and logical thinking.
  • Able to travel in country frequently.


Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.

You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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