Reception Supervisor

**Hạn nộp**: 29/11/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
09/11/2024 08:25
MÔ TẢ CÔNG VIỆC
As a Reception Supervisor you make guests feel welcome by creating an engaging atmosphere, where all Receptionist team members provide high quality services.
Look for opportunities to positively surprise guests at the right moments, through small or large gestures and acts of kindness. You are empowered to be genoreous with guests, so that you know how and when to curate decadent moments.
You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, which allows you to give guests personalized recommendations in order to optimize overall guest satisfaction. Shares your knowledge with the team, so that each Receptionist can provide exceptional service to all guests.
When a problem related to your team’s operation occurs, you take ownership of it and take all measures to prevent the issue from reccuring.
Ensure that the Receptionist team members create memorable arrival and departure experience to all individual and group guests by planning ahead, setting clear guidelines and procedures on place, providing the team with all necessary equipment and resources.
Acquire professional knowledge about suggestive selling and upselling techniques, while also having the ability to train these skills to the rest of the team.
Ensure the daily operation runs smoothly and that team members are aware of their role and responsibilities in order to do so.
Conduct daily shift briefings and meetings, where you deliver clear communications regarding to resort operation, update information and notify of any VIP arrangements.
Perform any other duties that may be assigned by the management from time to time
QUYỀN LỢI ĐƯỢC HƯỞNG
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
14 annual leave, 2 days off per week
Relocation, repatriation and home leave allowance
**Rest and relaxation**: 2 million per 3 service months
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
24/7 accident insurance
Language Allowance
Other benefits will be discussed during the interview
YÊU CẦU CÔNG VIỆC
Diploma or Vocational Certificate in Hospitality Skills or related field
1-year minimum in five-star hotel or fine dining restaurant.
1-year previous experience in same position
Possess customer service-oriented mindset as the colleague attribute
Working with multi-cultural teams
Excellent communication skills in English
Strong leadership, monitoring skills, and the ability the perform the in-job training section for subordinates when needed
Can speak Korean
YÊU CẦU HỒ SƠ
**Hotline**: 0919 290 709 (Brio)