Waiter / Waitress

**Hạn nộp**: 31/12/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
5
Nơi làm việc
Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
20/12/2024 08:12
MÔ TẢ CÔNG VIỆC
Job Summary
- To ensure guests are provided with professional and courteous services according to New World standard
Essential Duties and Responsibilities - (Key Activities)
Customer Service
Ensures the delivery of brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.
Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
Operational
Ensures that minimum brand standards have been implemented.
Embraces all Touches of New World Hotel and the Food and Beverage Top 20.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implement.
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Maintains par stocks of all equipment and guest supplies as required.
Sets up venue as per guest requirement.
Checks/ tests all audio vision equipment prior to any function.
Places all signage for functions at proper place/ location.
Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
Ensures all linens and equipment are clean before sending to the store.
Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
Works closely with the Art Department in decorating the function venue.
Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
Fully conversant with all aspects of the Micros System.
Computes bill and accepts payment as required.
Performs the function of cashier as required.
Verifies cash received ensuring only genuine money been collected.
Verifies all credit cards presented by guest before to validity of the card.
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
Personnel
Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.
QUYỀN LỢI ĐƯỢC HƯỞNG
Attractive, competitive salary
**Accommodation/Meals**: Sun Home with full amenities according to 3-star hotel standards; 3 meals/day
Transportation for receiving work/home leaves with regard to level of employees and distance from home to resort
**The benefits only at Sun Group**: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)
Holiday/ New Year bonus. 13th month salary
Training and development plan
YÊU CẦU CÔNG VIỆC

**Required Skills**:
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Able to read and write English

**Qualifications**:
High School and /or Diploma in Hotel Management, Food & Beverage, or related field
Experience
Food service experience with general knowledge of restaurant operations preferred.
YÊU CẦU HỒ SƠ