Technical Manager

2 weeks ago


Ho Chi Minh City, Vietnam Rentokil Initial Full time

**1. Technical Development**

**_1.1 Building up technical capability_**
- Assist Head of Technical & QA Director to identify technical training needs for staff and departments. Utilizing both internal and external training platforms and bodies.
- Carry out training following authorized Technical programs, U+, L&D, Speed Asia.
- Research and Development new services, products and innovation including deployment.

**_1.2 Business growth supports_**
- Support service and sales teams with Key Account and Large customers to ensure that it conforms to the work specifications, audit requirements and Rentokil Initial (RI) standards without compromising quality or safety.

**_1.3 Service quality assurance_**
- Assist Head of Technical & QA Director in building up, improving SOPs of services activities. Periodic review of current servicing materials, equipment, vehicles and techniques with a view to improving productivity and cost effectiveness.
- Deploy new service tools, products in order to enhance the service quality, optimize and diversify service solutions.

**_1.4 Vietnam Authorized Product List (APL)_**
- Assist Head of Technical & QA Director in updating Vietnamese APL, coordinate requests on additions and removals from the list. Coordinate with Rentokil procurement department to evaluate chemical suppliers.
- Comply with government pesticide guidelines, decrees, and legal requirements.
- Audit and ensure compliance of product usage in all Pest Control branches

**2. Training**
- Plan and conduct regular technical training of all service staff.
- Standardize training and promote a comprehensive training plan with one stop library for these training materials.
- Assist in the planning and coordination of technical training within Asia Region, as and when the needs arise.

**3. Manage QAE Team HCMC**
- Manage, support and lead the QA team within our HCMC branch.
- Ensure that KPIs are met, work schedules are completed on time and all reporting tasks are finished on a monthly basis.
- Manage and review each individual's State of Service (SOS) regular.

**4. Other Duties**
- Constantly improve his/ her knowledge of pest management by private study and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.
- Support the Sales Teams in special surveys & sales presentations where required.
- Liaise with the relevant Government Institutions on regulatory affairs.
- Engage in Regional/ Global Rentokil Initial technical community in mutual problem solving, communication and support.
- Support SHE & Operations departments to identify any areas of risk, non compliance or a low knowledge base and support and drive the implementation of corrective actions.
- Any other tasks or support that may periodically be required for this position.

**Requirements**:
**_ Education & Training requirements_**
- Graduate from University with Environment, Chemical, Applied Science, Entomology, and Agriculture or any major related to technical.

**Experience requirements**
- Familiarity with the technical operations of the Pest Control for a period of not less than 2 years before assuming this role.
- Has 5+ years working experience in a similar position.

**_Required Skills & Technique _**
- Excellent communication skills, both written and verbal.
- Honest and ethical team player.
- Strong computer skills.
- Initiative and enthusiasm.
- Good planning and organizational skills.
- Sense of urgency with the ability to multitask under pressure.
- Demonstrated leadership skills, with the ability to train, coach, and motivate others.
- Have strong decision-making and problem-solving skills.
- An aptitude for field work.
- Strong leadership skills, with planning, organizing and problem-solving ability.


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