Brand Protection Investigator

6 months ago

Hanoi, Vietnam Pinkerton Full time

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

**Job Summary**:
The Brand Protection Investigator will support the Operations team by conducting investigations, organizing, and analyzing evidence and evaluating business processes and case projects.

**Essential Functions**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Collect market intelligence by means such as market surveys, trade show attendance, and engagement with company, dealer and authorized sales channel personnel.
- Evaluate leads as assigned, performing due diligence and fact gathering, leading to the development of report from which the organization can make an informed decision on formulating a plan of action.
- Conduct proactive and reactive investigations of counterfeit selling/manufacturing of parts in for the assigned market;
- Assist a network of investigators to address counterfeit activities.
- Coordinate third party covert investigations and coordinate warranted enforcement action.
- Serve as the single point of contact for Investigators regarding the management case files.
- Conduct proactive and reactive investigations of supplier unauthorized sales of client parts in the assigned market;
- Purchase parts and conduct analysis with the Brand Protection team and other internal stakeholders.
- Develop supporting investigative report.
- Issue Cease and Desist letters/written supplier notifications.
- Review and supervise supplier sales disclosures.
- Conduct supplier meetings and participate in supplier negotiations for settlement and financial recovery.
- Draft Settlement Agreements between supplier and client.
- Conduct proactive and reactive investigations of diverted and parallel parts in the assigned market;
- Investigate diverted/grey parts in the market.
- Utilize various customs reports to identify importers and sources of diverted/grey goods into the marketplace.
- Conduct dealer surveys to determine dealer purchase practices in the assigned market;
- Conduct dealer parts sourcing reviews/loyalty assessment.
- Investigate original source and distribution channels.
- Support field operations/warranty operations in part sales verification.
- Maintain the database for all investigations.
- Create reports for internal meetings with high level case recaps for the Brand Protection team and regional management.
- Represent the client's brands with anti-counterfeiting associations, participate in meetings, and support regional initiatives by the BPG Association and/or government agencies;
- Support marketing initiatives to promote genuine original equipment parts with consumers and dealer network.
- Serve as the primary interface with customs and other government enforcement agencies as the local brand SME, training, product verification and task force projects.
- Assist with the development of special projects, as needed.
- All other duties, as assigned.

**Education, Experience, and Certifications**:
**Competencies**:

- Foreign trade, market research, and/or investigations, preferred.
- Bi-lingual skills; English and Vietnamese.
- Knowledge of investigation techniques, preferred.
- Able to organize and analyze evidence.
- Able to work independently and with little supervision.
- Motivated and initiative driven.
- Strong written and verbal communication skills.
- Analytical planning, critical review, and problem-solving skills.
- Able to participate in administrative/law enforcement raids.
- Serve as an effective and positive team member.
- Computer skills; Microsoft Office.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
- Must be able to work any shift including evenings, weekends, and holidays to ensure the successful completion of work assignments.
- Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific l

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