IT System Support

6 months ago

Ho Chi Minh City, Vietnam NAVER VIETNAM Full time

**About NAVER and NAVER Vietnam**:
NAVER VIETNAM

NAVER Co., Ltd. is a global brand that provides a range of services, including the largest web search engine in South Korea, the LINE messenger app with over 200 million users worldwide, the SNOW video app, the digital comics platform NAVER WEBTOON, and more. In 2018, NAVER was recognized as the 9th most innovative company in the world by Forbes and was listed as a top 6 Future 50 company by Fortune magazine.

In 2021, NAVER's expansion in Vietnam has been aimed at tapping into the country's growing Information Technology market by initially partnering with two leading universities in Hanoi. This year, the **NAVER Vietnam Development Center (NVDC) **was established in Ho Chi Minh City. The company continues to uphold the core values of "**_Autonomy - Challenge - Teamwork_**" and is dedicated to becoming one of the strongest development centers in Asia.

**We are currently looking for an Office IT System Support.**

**Your daily task**:

- Maintain and support office Users Workstation (PC/Laptop) and various Office IT Equipment life-cycle and availability;
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding promptly to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Repairing and replacing equipment as necessary
- Coordinate with Telecom Service (ISP) Vendors to ensure office Telco Circuits availability (Internet, IDAP, ISDN, PSTN or etc);
- Daily System Administration and support (Accounts creation, termination, etc...);
- Documentation (Inventory, IT Drawings, IT-related documentation);
- Troubleshooting for IT Equipment and inquiries of users;
- Communication with IT Vendors in various categories.
- Office & suppliers management, in charge of purchasing & managing company's assets
- Monitoring, and proceeding security policies of the company
- Other assigned tasks

**Your background should have**:

- Degree or certificate holder in Information Technology or related disciplines;
- Experienced in Procurement Procedure for IT Equipment and vendors / ISP communication;
- 4-5 years of solid experience in IT Technical Support, System Administration;
- Experienced and knowledgeable in Networking
- Solid experience in System Concept, Design, and Technical Troubleshooting;
- Experience in MacOS/Windows Installation, Administration and maintenance;
- Basic knowledge of IT Server/Comms Room Infrastructure and Structured Cabling Systems;
- Knowledge of MS Office 365 (Word, Excel, PowerPoints );
- Good communication skills in English;
- Independent, self-motivated, well-organized and able to work under pressure.
- From solid welfare programs to autonomy over working time and place, we create the culture in which we work. By joining NAVER VIETNAM, you will be involved in:
- **A work-life balance**: A-class brand new offices located in the city center with flexible working option; Annual leave 14 days, add 1 day to every year.
- **Competitive income package**: Performance appraisal every year, incentive bonus...
- **Learning and development opportunities**: We provide annual budget for employee to learn anything related to languages and technologies & monthly budget for buying any books you want to read.
- **Protecting and enhancing healthcare plan for you and your family**: We provide premium health insurance for employee and 2 family members, health-check every year and premium gym membership.
- **Employee's engagement activities**: You will be involved in a fun and respectful working environment, we support monthly budget for team engagement.
- **Other benefits**: One-off allowance for setting up working from home corner, work dedication bonus.

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