Waiter/waitress (Brodard Coffee Hanoi)

1 week ago

Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. To greet guests and present them with the menu.

2. To informs guests about the special items for the day and menu changes if any.

3. To suggest food and beverages to the guest and also try to upsell.

4. To take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.

5. To obtaining revenues, issue bills, accept payments, and return the change.

6. To performing basic cleaning tasks as needed or directed by supervisor.

7. To fill in for absent staff as needed

8. To communicate to the guest and provide assistance with their queries.

9. To coordinate with the bus person, bartender team to ensure smooth operation and guest satisfaction.

10. To serve food and beverage to the guest as per the course of order.

11. To observe guests and ensure their satisfaction with the food and service.

12. To promptly respond to guest with any additional request.

13. To maintain proper dining experience, deliver items, fulfill customer needs, offer desserts and drinks, remove courses, replenish utensils, and refill glasses.

14. To prepare mixed drinks for service to guest’s table.

15. To properly open and pour wine at the tableside.

16. To assist bus persons with stocking and maintaining the bar/lounge par stock levels and side station.

17. Help other areas of the bar/lounge such as answering telephones and completing financial transactions.

18. To print closing report and drop the cash with the accounting department.

19. To perform any other assigned reasonable duties and responsibilities as assigned or as requested by the Supervisor or Manager.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 02 months of probation with 100% salary & service charge
- Full insurance package according to labour law & 24/7 insurance
- Bonus for Public holidays and 13th month salary
- Duty meal & uniform provided by Hotel
- Review salary once a year/ review performance for career path development
- Staff giving birth allowance/ Marriage allowance/ Funeral allowance
- Annual summer outing, team building activities, birthday party, best employee of the month, annual health check
- Training opportunities
- 8 hours per day
- Free motorbike parking

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
1. One to two years’ experience in a similar role in upscale hotels or equivalent.

2. Diploma in Hotel Management, Food & Beverage, or in a related field.

3. Good command of English and Vietnamese, especially oral English

4. Ability to speak a third language as an advantage.

5. Good teamwork, complaint resolution skills.

6. Good knowledge of a Point of Sale system

7. Passion for service excellence.

8. Warmth and graciousness with the ability to function in a busy environment and create stellar guest experiences and flexible availability to work various shifts and weekends.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Phục Vụ Bàn

Trung cấp - Nghề
Không yêu cầu

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