Manager, Solutions Consulting
7 days ago
**Date**:24 Dec 2024
**Location**: VN
**Company**:Coats
ROLE PROFILE
- KEY ACCOUNTABILITIES_
- Provide consultancy services to the teams in Professional Services, Customer Success, Pre-Sales and Support.
- Liaise with external and internal clients to analyse existing systems and workflow
- Occasional workshop sessions on site with selected prospects or clients where known product functionality is unlikely to cover all required aspects of the project and through this to both guide the proposed solution and to scope out the required product development.
- Via project team and with some direct liaison with clients to understand and interpret requirements into a Coats Digital software blueprint and workflow.
- Identify options / configurations within the existing Coats Digital software for an optimised solution focusing on end user efficiency
- To present solution proposals to clients in conjunction with and in addition to the Project Teams including an element of pre-sales assistance.
- Provide a solution validation checkpoint alongside the Product Team for Project Teams prior to presentation to clients.
- Assess where current product limitations may be encountered and identify where and when changes to business practices or new software modifications are required as appropriate to deliver a “Best Practice” solution
- Work closely with the Development and Product teams to help specify modifications and provide input to product direction.
- Create functional specifications and assist in creating technical specifications for software enhancements including assistance with development team in the estimation of development time/cost required.
- To train and educate other Customer Service team members in analysing and writing functional specifications
- Provide internal and external training to users of a new solutions and workflows.
- Work with Knowledge Services to improve processes and product knowledge across Coats Digital
- Ensure that personal knowledge of Coats Digital products keeps pace with development and through documentation and training ensure this is disseminated to both PS and commercial teams.
QUALIFICATIONS & EXPERIENCE
You must excel at:
**_Technical Expertise_**
- Expert knowledge of one of more Coats Digital Software products including understanding of UI and Database Schema.
**_Leadership_**
- Strong team management and leadership skills to ensure the Technical Services Team provide excellent service to both internal teams and to customers
- Provide regular feedback to team members on performance and progression.
- Work closely with the Customer Services and Commercial teams to ensure quality and validity of solution design.
- Provide continuous feedback to improve internal processes and product suite.
- Work closely with Knowledge Services to improve processes and product knowledge across Coats Digital.
**_Analysis_**
- Draw out client requirements utilising a variety of techniques including:
- Direct questioning
- Pain-chain analysis
- ‘Is, does, means’
- Business process walk-throughs
- Extracting from client-own documentation
- Visio diagram mapping
- Understand client requirements and design solutions based upon best practice, validity, and end user efficiency.
**_Solution Delivery_**
- Lead and support the solution design of Coats Digital software involving all relevant stakeholders and ensuring technical feasibility, best practice, and end user efficiency.
- Successfully run internal and client workshops and evidence output.
- Present to clients the Coats Digital solution, demonstrating a strong understanding of the client and industry issues it helps to solve, and ‘bringing the solution to life’.
- Discern the need for escalation and suggest solutions where appropriate.
- Support multiple client projects and prospect Pre Sales, equally maintaining a professional approach to, and quality management of, each of the clients.
- Assist in continuous improvement initiatives and execute client facing activities to ensure clients continue to get the most from the Coats Digital solution.
- Assist Support Teams with expertise relating to Coats Digital software to ensure issue resolution according to SLAs.
**_Communication & Relationship Building_**
- Be able to communicate clearly and effectively in English, Cantonese, and Mandarin.
- Communicate effectively and build strong working relationships with clients and internal employees at all levels.
- Articulate and document technical requirements to the development team, ensuring the solution meets the client requirements and is delivered in the most effective manner.
- Good stakeholder management client-side and internally.
- Give compelling presentations up to and including board level.
**_Documentation_**
- Write, own, and support internal and client-facing documentation. Ensure any key documentation is kept up to date, version controlled and formatted in a professional way meeting the agreed Coats Digital guidelines.
Other SEA read
-
Independent Consultant
2 weeks ago
Việt Nam, Vietnam NMG Consulting Full timeThis position will suit a highly experienced, creative and self-motivated individual who possesses a strong understanding of the life insurance and reinsurance industries in Vietnam. This is a rare opportunity to be involved in a progressive consulting engagement on a flexible working basis. Company Overview NMG’s Global Insights team specialise in...
-
Senior Associate, Business Solution-vietnam
1 week ago
Việt Nam, Vietnam Lazada Full timeLocation: **Vietnam** - Department: Commercial- Location: Vietnam- OVERALL JOB PURPOSE: - The Business Solution Associate shall be responsible for developing and designing bespoke end-to-end logistics solutions for Lazada Logistics Vietnam’s Customers including Order Fulfillment, Transportation & Delivery solutions. - As we aim to build seamless...
-
Wind Project Manager
3 weeks ago
Việt Nam, Vietnam UL Solutions Full timeIndependently define project scope, develop investigation plans, and determine project specifications (cost, time, sample requirements) based on customer input, data analysis, and product construction. - Conduct or witness customer-site tests and maintain customer communication to promote services. - Address customer inquiries, technical issues, and...
-
Technical Consultant
1 week ago
Việt Nam, Vietnam ChemonicsVnAAPP Project Full timeThe "Vietnam Action Against Plastic Pollution" Project (hereby called “the USAID’s VnAAPP Project”) is an innovative and ambitious program designed to reduce ocean plastic pollution at its source in Vietnam through strategic approaches such as convening stakeholders' power, promoting the creation and implementation of data-driven policies, enhancing...
-
Sales Manager, Coats Digital
3 weeks ago
Việt Nam, Vietnam Coats Group plc Full time**Date**:31 Dec 2024 **Location**: VN **Company**:Coats **ROLE PROFILE** The Sales Manager role exists to drive revenue growth and strengthen Coats Digital's position within large, high-value enterprise customers in the country that they are operating in. By developing deep relationships, understanding customer challenges, and delivering tailored...
-
Việt Nam, Vietnam ICRAF Full time**W**orld Agroforestry Centre - Vietnam Office** **Request for Proposals - Consulting services** **About our organization** The International Centre for Research in Agroforestry (ICRAF, also known as the World Agroforestry) is an international research institution which generates science-based knowledge about the complex role that trees play in...
-
National Consultant
5 days ago
Việt Nam, Vietnam World Health Organization Full time**Contractual Arrangement**: External consultant **Contract Duration (Years, Months, Days)**: 2 months **Job Posting**: Oct 3, 2024, 1:39:43 AM **Closing Date**: Oct 17, 2024, 4:59:00 PM **Primary Location**: Viet Nam **Organization**: WP/DSI Data, Strategy and Innovation Team **Schedule**: Part-time **Purpose of the Consultancy**: The 75th World...
-
Việt Nam, Vietnam UNICEF Full time**Job no**: 575906 **Contract type**: Consultant **Duty Station**: Hanoi **Level**: Consultancy **Location**: Viet Nam **Categories**: Nutrition, Social Policy UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across...
-
Việt Nam, Vietnam FHI 360 Full time**1. Detailed Description of Tasks to be Performed**: The Vietnam Fleming Fund Country Grant—Tackling Antimicrobial Resistance in Vietnam (FFCGVN) addresses critical gaps in the surveillance of antimicrobial-resistant bacteria in Vietnam. This grant will support implementation of national plans for antimicrobial resistance (AMR), antimicrobial use and...
-
Việt Nam, Vietnam IUCN Full time**SCOPE OF WORK** **_ DEVELOPING A STRATEGY FOR ANTI-SNARING AND CONTROLLED LIVESTOCK GRAZING IN VIET NAM’S PROTECTED AREAS_** **1. Background** IUCN is leading the scoping phase of Nature for Health (N4H) in Viet Nam to develop an implementation project for upstream and primary zoonotic disease spillover prevention. This includes measures to reduce the...
-
Việt Nam, Vietnam UNICEF Full time**Job no**: 575141 **Contract type**: Consultant **Duty Station**: Hanoi **Level**: Consultancy **Location**: Viet Nam **Categories**: Health UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and...
-
Wind Resource Assessment Engineer
3 weeks ago
Việt Nam, Vietnam UL Solutions Full timeLeads and drives Energy Advisory Services across Asia Pacific, collaborating with service teams, business development, and regional stakeholders to deliver high-impact opportunities. - Lead and execute Energy Advisory projects from initiation to completion, ensuring adherence to scope, schedule and quality standards. - Collaborate with cross-regional teams...
-
Sales Associate
3 weeks ago
Việt Nam, Vietnam Professional Outsourcing Solutions Full timePT Indodev Niaga Internet STAFF - Full Time Employment **Location**: Vietnam**Reporting to**: Enterprise Sales Manager**Work Location**: On-Site **Key Responsibilities**: - Identify and generate new B2B sales opportunities for DataOn's ERP/HRMS solutions; - Build and maintain strong relationships with potential and existing clients; - Collaborate with...
-
Việt Nam, Vietnam SNV Full time**Call for Expression of Interest (EOI)** **Consultant to assess progress and learning review for agriculture/ rice development project (TRVC)** **BACKGROUND** **_ About SNV Netherlands Development Organisation_** SNV is an international not-for-profit development organisation, working in more than 25 countries in Africa and Asia. SNV is a mission-driven...
-
Consultant for Training On Srhr/cse
4 days ago
Việt Nam, Vietnam Plan International Full time**1. **Introduction**: Founded in 1937, Plan International is a development and humanitarian organisation that advances children’s rights and equality for girls. We strive to advance children’s rights and equality for girls all over the world. As an independent development and humanitarian organisation, we work alongside children, young people, our...
-
Field Engineer
6 days ago
Việt Nam, Vietnam UL Solutions Full timePerforms safety and non-safety certification inspections and field evaluations in accordance with the required performance standards and requirements. - Analyzes and evaluates examination and test results against applicable requirements. - May audit customer quality management/assurance programs. - Has the authority to exercise independent discretion and...
-
Dms Functional Consultant
6 days ago
Việt Nam, Vietnam Technosoft SEA Pte Ltd Full time**Main Responsibilities**: - Lead the Consulting Business in Automotive Industry both for Project lead/Management and Sales activity, with providing insight and advice - Analyze and translate business requirements into functional and design specifications - Conduct functional fit/gap analysis between business requirement and product/system - Create and...
-
Microsoft D365 F&o Consultant
6 days ago
Việt Nam, Vietnam Technosoft SEA Pte Ltd Full time**Responsibilities**: - Lead business requirements sessions with clients - Analyze and translate business requirements into functional and design specifications - Conduct functional fit/gap analysis between business requirement and product/system - Create and review functional documentations such as requirements definition, functional specs, design specs,...
-
Việt Nam, Vietnam WHO Full time**Call for Expressions of Interest and Proposal** **Job Title: #009** **International consultants to support Ministry of Health** **in conduct HIV midterm review with focus on HIV prevention including harm reduction** **1. Background** HIV/AIDS is a major public health challenge in Vietnam, significantly impacting economic growth and development. To...
-
Việt Nam, Vietnam Winrock International Full timeWinrock International is recruiting applicants for the position of Consulting Service to develop the project “Forest Restoration and Sustainable Management for Climate Change Adaptation in the Mekong Delta Provinces” under USAID Climate Resilient Agriculture in the Mekong Delta project. For more details, please see the **TOR** attached. - Winrock is an...