Sorting Centre Assistant Manager

2 months ago

Hanoi, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Supervise all activities in the assigned facility, which included overseeing team performance, expediting the inbound, sorting and outbound process, and ensuring efficiency.
- Daily control performance of the operation in Sorting Center(s) in charge (i.e: on-time rate, lost rate, backlogs, etc.) via building and optimizing layouts, processes
- Formulate and implement the strategy for the Sorting Center(s) in charge (including the flow of goods, defining order routes, human resource and space planning, automation machine installation, etc.)
- Recruit and manage a large sorting team to solve day-to-day operational issues and reach short-term and long-term performance goals.
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations

**Requirements**:

- Excellent problem-solving skills and leadership qualities
- Detailed and process-oriented, excellent analytical skills
- Excellent communication skills. Can communicate effectively with people from various backgrounds. Can work with all levels of company staff.
- Equivalent experience of a warehouse manager from 3 years and above, same industry experience is a plus. Having experience with warehouse automation is a plus.
- Comfortable delivering and receiving frequent direct written and oral feedback
- Can communicate in English

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