Senior Digitalization

2 months ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- Team's Mission:
- Improve employee experience through systems & processes lens to ease their work
- Improve process efficiency and reduce potential operational risks through automation
- Act as the Project Manager to drive assigned projects from feasibility study, requirements collection, project planning to execution as per defined scope and timeline.
- Act as the Business Product Manager to collaborate with local Products team to design & implement digitalization and automation solutions.
- Ensure on-time progress update and sufficient communication to relevant stakeholders.

**Requirements**:

- Logical and structured thinking with detailed orientation.
- Good at problem solving and stakeholder management.
- Experience in project management is a Must.
- Experience in system implementation/ digital transformation projects is a Plus.
- Experience in process management is a Plus.
- Be open, flexible and enjoy fast-paced environment.
- Good at writing and presentation in both Vietnamese and English.

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