Kitchen Manager

**Hạn nộp**: 31/01/2025 Mức lương: 20 - 30 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hồng Bàng - Hải Phòng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Bếp
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
13/12/2024 11:05
MÔ TẢ CÔNG VIỆC
Guest Engagement
- Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests’ expressed and non-expressed preferences
- Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork
- Taking initiative and proactive approaches when handling guest preferences, requests and concerns
- Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests
- Ensuring that functions achieve or exceed guests’ expectations
- Extending professionalism and courtesy to guests at all times and displaying the brand values of the company
- Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns

Team Engagement
- Understanding and sharing all goals and results with the FOH and BOH team members
- Promoting teamwork and morale among all departments and members at all levels and functions
- Leading by example while demonstrating self-confidence, energy, enthusiasm and humility
- Encouraging the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required
- Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements
- Proactively provide cross - functional support to the F&B team and the Hangout Space team to fulfill and ensure the service flow without any interruption

Financial
- Ensuring compliance with all corporate accounting procedures
- Working closely with line manager to learn and understand revenue and performance results
- Provide insightful and relevant cost-saving suggestions on a regular basis

Operations and Brand Compliance
- Being knowledgeable about the food menu, special promotions including preparation times, cooking methods, main ingredient and side dishes
- Ensuring all guest requests and complaints are handled appropriately adhering to the Wink Hotels’ general guidelines for service recovery.
- Assigning work function and ensuring all staff is rostered in accordance with business needs
- Ensuring all opening and closing duties are implemented in accordance with established standards
- Ensuring Hazard Analysis and Critical Control Points (HACCP) are always being followed
- Liaising closely with the kitchen team to ensure orders are placed on time, as to order, and are delivered in a timely manner
- Controlling and maintaining cleanliness and mise-en-place level at working station and other food production areas or smooth operation
- Controlling and maintaining safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures as well as food safety
- Following all the policies and procedures of Wink Hotels to ensure operations standards are consistent
- Following the correct kitchen operating procedures with regards to: stock rotation (FIFO), requisitions (according to business needs), maintaining par stocks
- Regularly participating in team briefing to have related information regarding to bookings, events, special requests, unavailable items, and other matters
- Following and maintaining excellent grooming standard and uniform guidelines of Wink Hotels at all times
- Maintaining a high standard of personal hygiene and body language at all time

Other Responsibilities
- Understanding and continually updating relevant policies, procedures and service delivery standards of this position
- Understanding and continually updating Human Resource policies, procedures and code of discipline while promoting management, team and cross-department support, leadership, professionalism and good relations
- Performing other related duties and functions assigned by the Area Operations Manager

QUYỀN LỢI ĐƯỢC HƯỞNG
- Full contribution of SI, HI and UI on basic salary
- Active, balance and professional working environment
- Productivity focus not time attendance
- Fun and playfull internal activities
- 14 AL days
- Meal allowance
- Phone allowance
- 24.7 health insurance

YÊU CẦU CÔNG VIỆC
- Ability to easily connect and provide a warm (first) contact for our guests, continuously making it personal at every interaction
- Ability to provide on the job training, peer mentorship, team development and coaching
- Ability to work across all hotel sectors and departments at a