Department Manager

2 weeks ago

Hanoi, Vietnam H&M Việt Nam Full time

Job description

**Here’s what’s possible for H&M DEPARTMENT MANAGERS**:

- Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service, and department profitability to coaching teams within a department. And they’re tasked to do it all according to H&M values, standards, policies, and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what’s possible for everyone around them.

**1. Selling**

You drive sales by implementing Commercial Handbook together with the Visual Merchandiser and ensure great direct and indirect customer service in your department to reach sales targets.

**_ Direct customer service_**
- Ensure that the team meets customer expectations for direct service according to H&M standards
- Handle all customer feedback

**_ Indirect customer service_**
- Ensure efficient and effective garment flow, aiming to increase sales
- Ensure and optimise the allocation of garments and products based on business needs
- Ensure all sales campaigns and activities are run according to H&M standards
- Ensure high quality, commercial garment presentation together with Visual team

**_ Drive sales targets_**
- Ensure that the sales budget is kept to
- Identify opportunities to increase customer satisfaction and sales
- Perform sales follow-up and initiate actions to reach the sales target
- Manage stock levels and take key decisions about stock control

**2. Team**
You support, lead and manage a team to enhance the shopping and working experience in your department. Together with the store management team you ensure that all employee relation responsibilities, legal requirements and H&M policies are fulfilled.

**_ Recruitment, training & development_**
- Execute and follow up on recruitment of your department team
- Evaluate and develop all colleagues in your department
- Organise, provide and carry out training initiatives for all colleagues in your department team
- Execute performance reviews and follow-ups

**_ Communication & legal requirements_**
- Update the whole store team on business performance, new initiatives and other relevant issues
- Assess and ensure the professional and personal needs of colleagues in your department are met and initiate action accordingly

**3. Profitability**
Organise and plan the department according to business needs. Ensure that safety, security and administration procedures are followed by others.
- Follow up on Store KPIs and initiate actions to reach store goals and budgets
- Plan staff and organise your department according to business needs and budget

**_ Security_**
- Ensure employee and customer safety
- Resolve health & safety, legal and security issues
- Prevent loss
- Proficiency in English
- Good at communication
- Fashion knowledge
- Strong leadership and work well with stakeholders
- Customer Centric

**Hà Nội, Vietnam**
Khu đô thị Vinhomes Ocean Park, Kiêu Kỵ, Gia Lâm, Hà Nội

**Job type**
permanent

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