Senior Product Support Specialist Automation Testing

4 weeks ago

Ho Chi Minh City, Vietnam công ty tnhh katalon Full time

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world
- class customer experiences faster, easier, and more efficiently.
Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.
Our fast
- growing SaaS testing platform is looking to add a Senior Customer Support Hero to the team:
An ideal applicant would be self
- driven, with an interest in digging deep into problems, and draw satisfaction from going above and beyond to provide solutions.
As a Product Support Specialist, your role is to provide answers to Katalon customers’ issues, recommend solutions, and guide users through features and functionalities
To be successful in this role, you should be an excellent communicator who’s able to earn our client&039;s trust and also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent technical support to our customers.

**Responsibilities**:
Coordinate with the Product team to understand customers’ issues and get them solved
Follow up with customers to ensure their technical issues are resolved
Manage the opening, status update, and closing of support tickets to ensure issue identification and resolution SLAs are met.
Develop and maintain a vast knowledge of our products and services
- be an expert
Focus on providing exceptional customer service at all times
Browse through the logs and test steps to reproduce the report
Gather customer feedback and recurring issues and report back to Katalon teams
First point of contact to handle customer questions, error reports, feature suggestions, or license inquiries
Manage the self
- support documents, FAQ articles

**Yêu cầu công việc**:
Proficiency in one or more of the following programming languages: Python, Java, JavaScript.
Demonstrated self
- starting and supportive team spirit.
Practical expertise in mobile testing, web
- based testing, API testing, and WinApp testing; Network experience is a strong advantage.
Strong command of English for effective communication and presentation skills.
Ability to effectively multitask and excel in a fast
- paced environment.
5+ years of hands
- on experience in creating automation frameworks using test automation tools like Katalon, Cypress, and Playwright.

**Quyền lợi**:
At Katalon, we bring together self
- starting, open
- minded, and talented people while actively promoting a transparent and growth
- enabling working environment. But don’t just take our word for it. Take a better look below

Generous time
- off:Enjoy 19 annual leave days, supportive allowances, and public holidays;
- end working equipment;
Exciting company events: Embark on summer trips, annual parties, team
- building activities,and so much more fun are waiting for you.
Attractive compensation package: Embrace periodic performance and 13th
- month bonuses;
Premium healthcare coverage: For both you and your loved ones;
Vibrant international workspace:Fostering an Agile Culture at Viettel Building, D.10, HCMC;
Katalon is proud to be an equal
- opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people.

Cập nhật gần đây lúc:

- 2024-02-18 05:25:35

  • Senior Product Support Specialist Automation Testing

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam công ty tnhh katalon Full time

    Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world- class customer experiences faster, easier, and more efficiently.Since its first launch, Katalon has experienced tremendous growth, serving more than...

  • Automation Test Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam KBTG Vietnam Full time

    **Automation Test Engineer (Mid to Senior)**: KBTG Vietnam - Ứng Tuyển Tester English QA QC - Đăng nhập để xem mức lương - Friendship Tower, 31 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh- Xem bản đồ- Linh hoạt- 7 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Competitive offered package - Dynamic and challenging...

  • Senior Test Specialist

    4 weeks ago

    Ho Chi Minh City, Vietnam Netcompany Full time

    Company Description Netcompany is one of Northern Europe’s most successful IT Companies with offices in Denmark, Norway, UK, Poland, Netherland and Vietnam. Also Netcompany Vietnam is the only office in Asia. Globally Netcompany employs 6500+ of the most skilled IT Consultants, Developers and Testers. **Our Projects come from Europe** You will get the...

  • Senior Automation Test Engineer

    2 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. - KMS Technology focuses on custom software development and a wide...

  • Senior Automation Test Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    Company Description KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. - KMS Technology focuses on custom software...

  • Senior Automation Test Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. - KMS Technology focuses on custom software development and a wide...

  • Senior Automation Test Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    Company Description KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. - KMS Technology focuses on custom software...

  • Senior Automation Test Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    KMS was established in 2009 as a U.S.based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. - KMS Technology focuses on custom software development and a wide...

  • Senior Automation Test

    3 weeks ago

    Ho Chi Minh City, Vietnam FPT Software Ho Chi Minh Full time

    Development of test scenarios into fully integrated test cases - Responsible for developing, executing and maintaining test scenarios, test cases and test scripts and automation of test cases. - Familiarize themselves with the business requirements and any pertinent information adding feedback where required. - Perform test execution activities as defined in...

  • Senior Automation Test Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam KMS Technology Full time

    Company DescriptionKMS was established in 2009 as a software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. KMS Technology focuses on custom software development and a...

  • Senior Automation Test Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam KMS Technology Full time

    Company DescriptionKMS was established in 2009 as a software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. KMS Technology focuses on custom software development and a...

  • Senior Automation Test Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam KMS Technology Full time

    KMS was established in 2009 as a software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise. KMS Technology focuses on custom software development and a wide variety of...

  • Senior Automation Test

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam FPT Software Ho Chi Minh Full time

    Development of test scenarios into fully integrated test cases Responsible for developing, executing and maintaining test scenarios, test cases and test scripts and automation of test cases. Familiarize themselves with the business requirements and any pertinent information adding feedback where required. Perform test execution activities as defined in the...

  • Senior Test Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Netcompany Full time

    Company DescriptionNetcompany is one of Northern Europe's most successful IT Companies with offices in Denmark, Norway, UK, Poland, Netherland and Vietnam. Also Netcompany Vietnam is the only office in Asia. Globally Netcompany employs 6500+ of the most skilled IT Consultants, Developers and Testers.Our Projects come from EuropeYou will get the chance to...

  • Quality Assurance

    7 days ago

    Ho Chi Minh City, Vietnam FPT Software Full time

    **Quality Assurance (Automation Test)**: FPT Software - Ứng Tuyển QA QC Tester Automation Test - Đăng nhập để xem mức lương - FPT Software Đường D1 Phường Tân Phú, District 9, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Global Exposure - Fast Track Career - Diversified...

  • Business Development Executive

    2 weeks ago

    Ho Chi Minh City, Vietnam Eurofins Vietnam Consumer Product Testing Full time

    Company Description Eurofins Scientific is an international life sciences company which performs more than 400 million tests each year within its 800 laboratories across over 50 countries with more than 48.000 staff (expected 5 billion Euros revenue in 2020). As a world leader in the provision of clinical diagnostics, forensic, pharmaceutical, food and...

  • Senior Automation Test Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    Company Description KMS Technology was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions...

  • Senior Automation Test Engineer

    4 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    KMS Technology was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by...

  • Senior Automation Test Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    KMS Technology was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by...

  • Senior Automation Test Engineer

    3 weeks ago

    Ho Chi Minh City, Vietnam KMS Technology Full time

    Company Description KMS Technology was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions...