Support Services Specialist Ii A&i
3 weeks ago
Responsible for project management with assigned clients and handle related activities.
- Coordinate with factories and scheduling team for inspection schedule and confirm the inspection schedule with both clients and supplier or factory.
- Quote to clients and input the cost in invoicing system. Prepare the monthly bill to client for payment collection.
- Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue. Translate the inspection criteria and requirement documents for inspection purpose, if necessary. File and update all necessary inspection document per requested in daily basic. Be a middleman between clients and inspectors, make sure the inspectors well understand the inspection criteria and make sure inspector will strictly follow the client requirement accordingly.
- For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message.
- Review inspection reports and release to relevant parties. Answer any inquires following if any from clients.
- Prepare weekly/monthly summary as requested by client.
- Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure.
- Other tasks assigned by supervisor or manager
- College or above with international trade or English discipline.
- Excellent English reading and writing skill. Fluent in oral English will be preferred.
- At least 2 years or above working experience in trading or merchandising field.
- Independent business correspondence.
- Good interpersonal skill and communication skill.
- High Sense of responsibility.
- Good computer skill, like MS office.
- **With manufactory experience will be preferred.**
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
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