Technical Support Specialist
4 weeks ago
**Mô tả công việc**:
(Mức lương: 11 - 16 triệu VNĐ)- Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.- Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.- Research, diagnose, and recommend appropriate solutions or workarounds to customers.- Collaborate with internal teams to escalate complex issues and ensure timely resolution.- Use our dedicated system to set up an account, and then follow up and make sure the account is set up successfully.- Monitor all activities by using our system.- Guide customers through step-by-step solutions, ensuring their understanding and satisfaction.
WORKING TIME
Monday - Friday: From 13:00 - 22:00
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)- Team building, Happy Hour every week.- Social insurance and annual leave based on the Vietnam Labour Code.- Incentives will be added based on employee performance.- 13th-month bonus is provided based on performance.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Strong verbal and written skills in English.- University/College degree in information technology, computer science or any related fields.- Proven experience as a Tech Support Specialist or similar role.-
- Familiarity with common troubleshooting tools and remote support software.- Excellent problem-solving and analytical skills with the ability to prioritize and manage multiple tasks.- Strong customer service orientation and the ability to communicate technical concepts to non-technical individuals effectively.- Ability to work independently and collaboratively as part of a team.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,IT Helpdesk,IT Support
Đại Học
1 - 2 năm
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